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Management in Practice London is a one day, free-to-attend conference designed specifically for Practice Managers, GP Partners, Administration teams, and those involved in running GP surgeries, federations, PCNs and other primary care medical services.
Comprised of a multi-stream agenda, an exhibition featuring leading suppliers and service providers, as well as dedicated networking time and the chance to put your questions to the experts, this event will support you and your team when it comes to providing the best possible patient care alondside running a successful business.
Topics that will be covered include HR, finance, technology, staff wellbeing, and legal issues.
Limited free tickets are available and will be allocated on a first come, first served basis.
In association with:
Newcastle Central Station and metro station are approximately a 13 minute walk away. Gateshead metro station is approximately an eight minute walk away.
The nearest bus stops are Hills Street, Wellington Street of Hillside Quay.
From the north – take the A167 into the city centre and cross Tyne Bridge. The Hilton will be on your right, you will need to follow the A167 until you can turn off and re-join in the opposite direction. Once heading back into the city centre, take the left turn into Bottle Bank and the Hilton will be in front of you.
From the south – Follow the A1 towards Newcastle, turn off onto the A184, and follow the A184 all the way until you reach the A167. Turn left onto the A167 and then follow for approximately 100m until you reach Bottle Bank. Turn left on to Bottle Bank and the Hilton will be in front of you.
Parking is available at the venue for a discounted fee of £4 for the whole day. Simply validate your ticket at the hotel reception.
Registration and networking in the Exhibitors Hall
Kay Keane, director, IGPM
Myra Upton, president of AMSPAR
PCNs and place based care – how do we drive better outcomes for our patients?
Dr Sohail Munshi, chief medical officer of Manchester and Trafford Local Care Organisations
Using advanced care navigation to get the best of your ARRS across practices in your PCN
Dr Brigid Joughin, experienced GP and clinical director OW Newcastle PCN
What Really Matters!
Maximising Wellbeing, Appointments & Finance
Dr Riaz Jetha, director, Health Integration Partners
Allison Homer, managing director, Edenbridge Healthcare Limited
Ben Hampshire, head of customer relationships, Edenbridge Healthcare Limited
Amanda Meehan, senior practice manager, Health Integration Partners
Coffee Break and networking in the Exhibitors Hall
LGBTQ+/ Gender identity inclusion in general practice
Dr Samuel Hall, GP partner, Brighton Health and Wellbeing Centre
Data protection & GDPR three years on – an update
Alexander Milner-Smith, Partner, Lewis Silkin
Remote consultations and a sustainable model
John Wilkes, CEO, Tonsmor Doctors from Dr Morton’s
Lunch and networking in the Exhibitors Hall
Improving access to general practice through virtual clinics
Mani Dhesi, transformation director, SDSmyhealthcare GP Federation
When time management isn’t enough: Using mindfulness as a tool to manage stress
Dr Tamara Russell, clinical psychologist, neuroscientist and martial artist specializing in mindfulness
Session details coming soon
Dr Amar Rughani, retired GP Sheffield; provost Royal College of General Practitioners South Yorkshire North Trent Faculty
*We would like to thank our exhibitors for supporting this meeting. This includes pharmaceutical companies including Bristol-Myers Squibb. Unless stated in your programme, they have had no input into the agenda, speaker selection or content.
** Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions. If you allow your badge to be scanned, you agree for those companies to contact you about their products, events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor.
retired GP Sheffield; provost Royal College of General Practitioners South Yorkshire North Trent Faculty
Amar was a full time GP for over 30 yrs in a large multi-professional training practice in Sheffield. His expertise was in medical education and assessment and he is a passionate believer in releasing the potential of the primary care team, the need for which has never been greater than in our current times. Getting the best from people and helping them to deliver is the essence of Leadership. Leadership is for everyone because we all have a difference to make and in 2020 Amar wrote a book for the whole team on this subject with his co-author and fellow GP, Joanna Bircher called The Leadership Hike: shaping primary care together, which has been widely read. @AmarRughani
CEO, Tonsmor Doctors from Dr Morton’s
Outnumbered 70 to 1 by Doctors John is the co-founder of Dr Morton’s with Dr Karen Morton. A patient advocate, former merchant banker, accountant and geographer, he realised that whilst improving access was his objective, better healthcare should be about ‘needs’ rather than ‘wants’. A solution to the workforce crisis is possible using technology if you bring GPs and Gynaecologists from areas of capacity to where they are needed most. The Morton Key keeps health system costs under control. Tonsmor Doctors from Dr Morton’s is a cost effective healthtech enabled workforce solution to rising inequality and the inverse care law for use in NHS GP surgeries free at the point of care. @DrMortons
experienced GP and clinical director OW Newcastle PCN
A GP in Throckley for 26 years, Brigid was mental health lead for Newcastle Gateshead CCG for two years. She was involved in early pilots of social prescribing in Newcastle and has worked closely with local voluntary sector organisations. She is on the board of Ways to Wellness and is clinical director of the Outer West Newcastle PCN with 53,000 patients in six geographically close practices. She has worked with the Time for Care team. She is also one of seven clinical directors in Newcastle.
transformation director, SDSmyhealthcare GP Federation
Mani is a business change specialist with over 20 years strategic and operational experience, both in NHS national improvement bodies and private industry organisations. For the last 5 years he has been leading Primary Care transformation work as part of one of the UK’s largest GP Federations that covers a population of over 425k.
As the Transformation Director at SDSmyhealthcare GP Federation in Birmingham he has led the development of an extensive innovative transformation programme with new services in Prescription Ordering, Diabetes, CKD, Frailty, Mental Health, MSK, Urology, Epilepsy and Dermatology. Many of these services have received national recognition such as the Prescription Service being rated as ‘Outstanding’ by CQC. Frailty, Diabetes and Mental Health services were HSJ Innovation Award Finalists and the Diabetes won a nation GP innovation Award. This work has led to Mani being asked to take a key position on the NHS England Outpatients Transformation Steering committee.
GP partner, Brighton Health and Wellbeing Centre
Dr Samuel Hall became a GP after a career as a hospital consultant.
He has several areas of interest in general practice including women’s health and (peri)menopause, hormone treatment for trans people, mental health & wellbeing, and an interest in food as medicine.
Sam is an out and proud transman himself, working behind the scenes to improve access to healthcare for trans and non binary people, as well as training practitioners across the health service in gender inclusivity.
He lives in Brighton with his vegan family and no car, and sings in an LGBT choir for kicks.
National Collaboration Director, OneMedical Group
Caroline is an accredited ILM (Institute of Leadership and Management) Trainer facilitating courses to new and established managers across the country with a fresh, energetic and enthusiastic approach. She is an experienced Board level leader with operational and strategic experience and a passion for collaboration.
Caroline works with PCNs, providers and commissioners to deliver system level transformation and change, empowering others through coaching, training and mentoring, to achieve their full potential. Caroline’s operational management background, enables her to have a deep understanding of the requirements of providers, from their commissioners, such as NHS England and Improvement, Clinical Commissioning Groups, in addition to the regulatory requirements imposed by the CQC, NMC and GMC.
Over the past two years Caroline and her team have supported over 80 PCNs across the country, delivering workforce planning support to shape ARRS roles and the wider primary care workforce.
chief medical officer of Manchester and Trafford Local Care Organisations
Sohail is a practicing GP in Manchester and has been for over 25 years. He is responsible for leading the clinical strategy of MLCO and TLCO, aiming to improve population health and wellbeing by turning the strategy into reality.
Partner, Lewis Silkin
senior practice manager, Health Integration Partners
Amanda is an experienced GP Practice Manager specialising in compliance and long term solutions including working at scale. Amanda is a graduate of the NHS Improvement Leader programme, trained coach and tutor on the Chartered Management Institute General Practice Management Programme. Amanda has also successfully managed quality improvement projects using the Model for Improvement and is passionate about resilience in primary care. Amanda is the lead on the Virtual Practice Manager Support Service for Health Integration Partners.
director, Health Integration Partners
Riaz is dual qualified as a GP and Management Consultant. He strongly believes in the value well organized, positive general practice can bring to communities and commissioners. His interests lie in resilience, quality improvement and organizational development. To date Riaz has worked with over 120 practices and 60 PCNs across numerous CCG areas as well as delivering training to hundreds of practice teams. Riaz maintains a weekly clinical commitment at his practice.
head of customer relationships, Edenbridge Healthcare Limited
Ben joined the Edenbridge team in 2018 working frontline with NHS organisations deploying and delivering training around our flagship APEX product. Since joining the team, Ben has seen first-hand the power of data-driven decision making to support quality improvement in Primary Care and is passionate to see as many organisations embrace analytics to identify and apply actionable insights to improve productivity, efficiency and patient access in Primary Care. Now leading our customer-facing operations, Ben’s drive and ambition is to see APEX effectively embedded into Primary Care to support transformation and improvements in line with the NHS Long Term Plan.
managing director, Edenbridge Healthcare Limited
Allison has over twenty five years experience working within the Healthcare Sector with extensive knowledge and expertise of the market. With over five years NHS experience working within primary care in partnership with both clinicians and senior management, this insight and experience adds significant value and knowledge. Having also worked at Director level at EMIS for over 12 years, Allison’s principle skills include, management, leadership, defining and shaping sales strategies and solutions. Allison is ideally placed at Edenbridge to help shape and inform the next generation of healthcare IT.
clinical psychologist, neuroscientist and martial artist specializing in mindfulness
Tamara is a clinical psychologist who works within an applied translational neuroscientific approach. Her neurocognitive model of mindfulness helps busy working healthcare professionals understand the rationale for the applied techniques she offers. Her practical tools and techniques are designed with the brain in mind for maximum impact in the most demanding and extreme environments. Caring for carers (paid and unpaid) in ways that are accessible and meaningful is her passion. Her mind-body-brain approach is further informed by her love of Shaolin Kung fu and the deep embodied insights gained through her martial arts journey. Tamara is the author of “Mindfulness in Motion” and “#whatismindfulness” – books that outline practical, secular mindfulness approaches suitable for all. @drtamararussell
president of AMSPAR
Worked in Primary Care for 25 years in Lincolnshire. President of AMSPAR for 10 years, member of the Practice Managers Network steering group, MiP judge for Receptionist of the Year Award, internal QA Assessor for Level 5 DPCHM delivered by AMSPAR.
“As usual the event was an ideal opportunity to network, gather information about different products, services and providers, and attend a variety of informative and enlightening sessions.”
Sue Harrigan, Practice Manager, 2019 attendee
“It was a great networking opportunity and a great chance to meet suppliers and other people. It’s good to get ideas of what other people are doing.”
Victoria Leonard, Office Manager, 2019 attendee
“This is my second year of attending. I really enjoyed the focus on wellbeing bearing in mind the difficulties the health services is currently going through and I thought there was a lot of practical advice I could take back.”
Dr Aba Carboo, GP Partner, 2019 attendee
“Well run, interesting and useful topics with tips to take away. Wellbeing was so refreshing to see take prime place.”
Anne Holburn, Practice Manager, 2019 attendee
“I thought the event was very well put together. the topics were good and informative. The speakers excellent. I came away with ideas and thoughts for the future.”
Simon Neil, Practice Manager, 2019 attendee