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London

14 September 2021

ILEC Conference Centre

Event Overview

Management in Practice London is a one day, free-to-attend conference designed specifically for Practice Managers, GP Partners, Administration teams, and those involved in running GP surgeries, federations, PCNs and other primary care medical services.

Comprised of a multi-stream agenda, an exhibition featuring leading suppliers and service providers, as well as dedicated networking time and the chance to put your questions to the experts, this event will support you and your team when it comes to providing the best possible patient care alondside running a successful business.

Topics that will be covered include HR, finance, technology, staff wellbeing, and legal issues.

Limited free tickets are available and will be allocated on a first come, first served basis.
The event guide is now ready, download it here to get a look before the event starts.

 

In association with:

 

Venue

Accommodation

Book on our hotelmap

How to get there

Public Transport

Sitting at the edge of zone 1, West Brompton and Earls Court stations are both within walking distance giving easy access to all central district of London and Heathrow Airport. Transport for London tube map.

Driving

ILEC is a quarter of a mile (400m) from the A4, providing easy access to the M4, M5 and M40.

Parking

There is a car park in the basement of the hotel with 140 parking bays. Guests and delegates can benefit from preferential resident rates as follows:

  • Up to 2 hours £5 (£5 for non residents)
  • Up to 4 hours £8 (£8 for non residents)
  • Up to 6 hours £11 (£11 for non residents)
  • Up to 9 hours £12 (£17 for non residents)
  • Up to 12 hours £14 (£19 for non residents)
  • Up to 24 hours £17 (£24 for non residents)

Coming soon

Coming soon

 

Stream 1

Stream 2

Stream 3

8:30 am

Registration and networking in the Exhibitors Hall

9:20 am

Chair’s welcome

Jo Wadey, Director, Institute of General Practice Management

Chair’s welcome

Myra Upton, president of AMSPAR

Chair’s welcome

Moira Auchterlonie, Practice Management Network Board & Lay/Patient Reviewer

9:30 am

CCG, STP, ICS – what does the change in commissioning mean for my practice?

  • Understanding the new structures and what role they play
  • Who makes commissioning decisions
  • What happens to existing relationships

Dr Farzana Hussain, GP, clinical director Newham Central 1 PCN & LMC committee member

HR and employment update 2021

  • What’s new?
  • Considerations post-pandemic
  • Remote working
  • Your toolkit for managing difficult staff

Jill Coote, Senior Partner, Jill Coote & Associates (in association with Croner)

Remote consultations: Transitioning to a sustainable and practical model for using remote technology

  • Best practice for use of remote consultations
  • Ensuring remote consultation or triage saves clinical time
  • Patient access

Dr Gysbert Fourie, Acting Deputy Medical Director Cambridge and Peterborough CCG, Clinical Lead Planned Care, Sessional GP, Entrepreneur

10:20 am

The legal considerations for PCNs forming a corporate structure

  • Practical considerations and future planning for PCNs
  • Types of corporate structures
  • Delivery of services and employment vehicle

Neha Shah,Partner, Primary Care Team, Capsticks

Sponsored by:

COVID-19: Did it make us, or did it break us?

 

  • Some areas were galvanised, worked together supporting their patients and themselves
  • Other areas were less cohesive, their response was more fragmented
  • As we move forward to bring about a “new normal”
    • Who were these changes designed to benefit?
    • What can we learn from the different responses?
    • How do we use this learning in our everyday work?

Andy Briggs, Independent Management Advisor

Sponsored by:

Post Pandemic Surgery Telephony

  • What to expect post pandemic and how to rise to the challenge with telephony
  • Support surgery staff and improve surgery efficiency using technology and best practice
  • Better patient outcomes using integration with surgery systems

Antoine Lever, Director, babblevoice.com

Sponsored by:

11:00 am

Coffee Break and networking in the Exhibitors Hall

11:40 am

Resilience and wellbeing for you and your team

  • What is resilience?
  • Cultivating wellbeing within your team
  • Reducing burnout improving staff morale

Dr Karen Forshaw, GP and Author, How to Rise – A Complete Resilience Manual

Chrissie Mowbray,Chartered Physiotherapist and Author, How to Rise – A Complete Resilience Manual

PCNs and place based care – how do we drive better outcomes for our patients?

  • What are PCNs and what’s the point?
  • Pros and cons of PCNs
  • Example of how PCNs could work with integrated care organisation in Manchester

Dr Sohail Munshi, chief medical officer of Manchester and Trafford Local Care Organisations

PPA Master Class – Getting paid in full for your Personally Administered Items

  • What items can you claim for?
  • Do your staff do it correctly?
  • Reconciling Open Exeter/PCSE payments with claims

Tracy Hole, Founder, Ash Lane Consulting and Former Practice Manager

12:30 pm

Understanding your NHS Pension Scheme: How well will it provide for your future?

  • Membership types and pension sections
  • Increasing your NHS pension benefits and alternative ways of saving for retirement
  • Key Scheme benefits, Covid-19 related changes and pension age discrimination

Sabrina Tambini, Financial Consultant, Wesleyan Financial Services

Sponsored by:

Getting the most out of your Primary Care Premises

  • Understanding where to begin when considering a new development
  • An overview of the process and what is involved
  • Tips on what to look out for when redeveloping your premises

Caroline Day, National Collaboration Director, OneMedical Group

Rachel Beverley-Stevenson,Co-founder, Executive Chair, Property Director OneMedical Group

Sponsored by:

Managing inbound demand through your practice website

  • How your practice website can be an effective tool in controlling and managing access online.
  • Tips to increase your website’s usability for patients.
  • Case study examples of best practice

Thomas Porteus, CEO, Iatro Partners

Sponsored by:

1:10 pm

Lunch and networking in the Exhibitors Hall

2:10 pm

New PCN Service specifications – what do they mean for my practice and PCN?

  • Preparing for new services including anticipatory care and new ARRS roles
  • What funding is available and when?

Dr Tom Rustom, GP partner, Birchwood Medical Practice and clinical director, Healthy Horley PCN

Panel: The irate patient

  • Managing patient expectations during increase workload
  • Practical tips for improving relationships and protecting staff
  • What are my rights?

Dr Rob Hendry, Medical Director, Medical Protection Society

Dr Ed Pooley, GP JRB Healthcare, Nottingham and Director of Ten Minute Medicine

Hafiza Bhabha, Petworth surgery Practice Manager and RNC Network Manager

2:50 pm

CQC: What’s new for primary care regulation?

  • Understanding the implications of the latest regime
  • CQC during and after the pandemic
  • Lessons learnt from the last 12 months
  • Key findings from DNACPR review

Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care, CQC

3:30 pm

End of conference

Tracy Hole

Tracy Hole

Founder, Ash Lane Consulting and Former Practice Manager

Tracy is a former Practice Manager and now runs Ash Lane Consulting, helping GP practices increase profits and improve efficiency. In particular, Ash Lane are the recognised experts in maximising PPA Prescribing Drugs income, regularly increase practice profits by many tens of thousands, and recovering historic missed income.  www.ashlane.co.uk  tracy@ashlane.co.uk


Dr Sohail Munshi

Dr Sohail Munshi

chief medical officer of Manchester and Trafford Local Care Organisations

Sohail is a practicing GP in Manchester and has been for over 25 years. He is responsible for leading the clinical strategy of MLCO and TLCO, aiming to improve population health and wellbeing by turning the strategy into reality.


Dr Gysbert Fourie

Dr Gysbert Fourie

Acting Deputy Medical Director Cambridge and Peterborough CCG, Clinical Lead Planned Care, Sessional GP, Entrepreneur

Medical doctor with 19 years’ experience in healthcare management, leading practices and treating patients in NHS hospitals and general practice. Establishing a career as a Digital Health entrepreneur and consultant. Thought leader with a background producing solutions to evolving issues by developing and introducing fresh policies, plans and systems, leading to financial, performance and operational improvements. Devoted to advancing strides in global healthcare through research and innovations, business transformation and operational excellence. 


Rosie Benneyworth

Rosie Benneyworth

Chief Inspector of Primary Medical Services and Integrated Care, CQC

Rosie joined the Care Quality Commission in March 2019 as Chief Inspector of Primary Medical Services and Integrated Care. 

Rosie is a GP and worked for over 15 years as a principal, salaried and sessional GP.  She was a clinical commissioner for many years in Somerset, most recently developing and implementing a joint commissioning strategy with the local authority.  Rosie was a non-executive Director and Vice Chair of NICE between 2016 and 2019 and is currently a Trustee of the Nuffield Trust.

Other roles held include Managing Director of the South West Academic Health Science Network (AHSN) where she led the national work around patient safety collaboratives. 

Rosie is passionate about improving health and care for people and ensuring safe, joined up care for everyone. 


Dr Tom Rustom

Dr Tom Rustom

GP partner, Birchwood Medical Practice and clinical director, Healthy Horley PCN

Dr Tom Rustom is a Modality Partnership GP in East Surrey and Clinical Director of the Healthy Horley Primary Care Network. He graduated from the University of Manchester in 2010 as a Bachelor of Medicine, Bachelor of Surgery and with a Master’s degree in Healthcare Ethics and Law. He is passionate about the role of general practice in the wider NHS and the adoption of technology to improve patient outcomes.

He lives with his wife, two daughters and dog in Coulsdon, Surrey. His proudest moment to date was winning the year 3 skipping race at Milford-on-sea Primary School sports day in 1991.


Moira Auchterlonie

Moira Auchterlonie

Practice Management Network Board & Lay/Patient Reviewer

Moira has primary care running through her like a stick of Blackpool rock. She has worked with practice managers and GPs for over 25 years, as CEO of the Family Doctor Association, as a Practice Management Network board member, regular Judge at the PM of the Year Awards and Vice Chairman of the National Association for Patient Participation.  Moira has a wealth of experience, knowledge, and common sense around primary care strategy and healthcare policy.  Her portfolio now includes more patient-focused work as a lay reviewer for several Royal Colleges, General Osteopathic Council patient adviser, Specialist Adviser to Healthwatch Rochdale and member of her practice PPG. 


Sabrina Tambini

Sabrina Tambini

Financial Consultant, Wesleyan Financial Services

Sabrina has been working within finance for 11 years now and started with Wesleyan almost 2 years ago. She chose to become a financial advisor as she is passionate about helping people and first-hand saw how both good and bad decisions around finance can impact both lifestyle and wellbeing. She is committed to ensuring she advises her clients on how they can maximise their money and reach their goals and aspirations, as well as make well informed decisions.


Myra Upton

Myra Upton

president of AMSPAR

Worked in Primary Care for 25 years in Lincolnshire. President of AMSPAR for 10 years, member of the Practice Managers Network steering group, MiP judge for Receptionist of the Year Award, internal QA Assessor for Level 5 DPCHM delivered by AMSPAR.


Hafiza Bhabha

Hafiza Bhabha

Petworth surgery Practice Manager and RNC Network Manager


Jo Wadey

Jo Wadey

Director, Institute of General Practice Management

Jo is one of the four directors of the IGPM, she has an MSc in Primary Care and Management. She is a full-time practice business manager at St Lawrence Surgery in Worthing and Chair of West Sussex Practice Managers.


Dr Farzana Hussain

Dr Farzana Hussain

GP, clinical director Newham Central 1 PCN & LMC committee member

Dr Farzana Hussain has been a GP for 19 years and  is a GP Principal at The Project surgery in Newham East London. She is a Clinical Director for Newham Central 1 Primary Care Network and she Co- Chairs the National PCN Network at NHS Confederation. She is also a mum of two teenagers. She passionately believes in equal healthcare for all regardless of economic status, race or gender.


Chrissie Mowbray

Chrissie Mowbray

Chartered Physiotherapist and Author, How to Rise – A Complete Resilience Manual

Chrissie is a Charted Physiotherapist graduating from Sheffield Hallam in 1993. She completed a diploma in Hypnotherapy and became a practitioner of NLP in 1998. She finished a diploma of Psychotherapy and CBT in 2019. Chrissie runs her own holistic Physiotherapy and Sports Therapy Clinic.  

Along with her colleague and co-presenter, Dr Karen Forshaw, they regularly contribute to health news and education for the BBC.

They are passionate about self-mastery, believing that personal resilience is the key to overall wellbeing. Through their experience of providing resilience training for hundreds of healthcare professionals, they know of the enormous capacity of the individual for growth. They teach an extensive range of tools and techniques to help individuals improve their resilience and cultivate wellbeing. Their ‘Resilience Toolkit’ allows delegates to stay afloat whatever the weather


Dr Karen Forshaw

Dr Karen Forshaw

GP and Author, How to Rise – A Complete Resilience Manual

Dr Karen Forshaw and Chrissie Mowbray authors of ‘How to Rise – A Complete Resilience Manual.’ Practicing healthcare professionals with a combined clinical experience of over 45years.

Karen graduated from Cambridge Medical School in 1999. She is a GP in South Yorkshire, a GP trainer and an appraiser. She also organises and facilitates the ongoing continuing professional development of the GPs in Doncaster.

Along with her colleague, Chrissie Mowbray, they regularly contribute to health news and education for the BBC.

They are passionate about self-mastery, believing that personal resilience is the key to overall wellbeing.

Through their experience of providing resilience training for hundreds of healthcare professionals, they know of the enormous capacity of the individual for growth. They teach an extensive range of tools and techniques to help individuals improve their resilience and cultivate wellbeing. Their ‘Resilience Toolkit’ allows delegates to stay afloat whatever the weather.


Caroline Day

Caroline Day

National Collaboration Director, OneMedical Group

Caroline is an accredited ILM (Institute of Leadership and Management) Trainer facilitating courses to new and established managers across the country with a fresh, energetic and enthusiastic approach. She is an experienced Board level leader with operational and strategic experience and a passion for collaboration.

Caroline works with PCNs, providers and commissioners to deliver system level transformation and change, empowering others through coaching, training and mentoring, to achieve their full potential. Caroline’s operational management background, enables her to have a deep understanding of the requirements of providers, from their commissioners, such as NHS England and Improvement, Clinical Commissioning Groups, in addition to the regulatory requirements imposed by the CQC, NMC and GMC.

Over the past two years Caroline and her team have supported over 80 PCNs across the country, delivering workforce planning support to shape ARRS roles and the wider primary care workforce.


Rachel Beverley-Stevenson

Rachel Beverley-Stevenson

Co-founder, Executive Chair, Property Director OneMedical Group

Rachel is the Co-Founder and Executive Chair of OneMedical Group. Rachel has a passion for NHS health and wellbeing focused out of hospital care delivery and solutions, including how the built environment can help improve individuals’ health and wellness.

Having led the growth of the Group, as CEO, from a healthcare estates specialist to a 250+ person strong organisation encompassing 5 different divisions, which reach nearly 1 million individuals, combined, across the country and share a common aim of focussing on helping individuals live their best, and healthiest, lives, she stepped into the role of Executive Chair of the Group in April 2020. This has also enabled me to focus again on the next stage of our OneMedical Property arm. OneMedical Property combine years of property design, development and healthcare service management expertise to create truly innovative patient and user centred estates solutions.


Thomas Porteus

Thomas Porteus

CEO, Iatro Partners

Tom is founder and CEO of Iatro Partners, a leading provider of software to the NHS. Over 10 million patients a month visit GP Practice website powered by Iatro’s web platform, Practice365. Tom has over 10 years’ experience in the health-tech sector, including senior roles at EMIS Group, where he led Customer Experience and Development teams.


Antoine Lever

Antoine Lever

Director, babblevoice.com

Antoine Lever is the commercial director at babble ltd, the company behind the award winning surgery specific telephone system, babblevoice. Antoine is a primary care specialist who focuses on better supporting practice staff, influencing patient outcomes and generating savings for surgeries by using modern technology, close cooperation with the NHS and integration with clinical software. 


Andy Briggs

Andy Briggs

Independent Management Advisor

Andy has spent 25 years as a practice manager and managing partner in a large semi-rural GP practice, during which he met the challenges of the ever-changing NHS environment within his practice and acting as an external business consultant for GP practices and associated partner organisations.  Active within practice manager groups, practice-based commissioning and CCGs, he now works independently supporting the system to meet the new challenges of extended access and Primary Care Networks.


Neha Shah

Neha Shah

Partner, Primary Care Team, Capsticks

Neha is a Partner in the Primary Care team and specialises in advising on a range of transactional and regulatory matters in the primary care sector.

Neha has extensive experience in advising GP and dental clients on a wide range of issues including advising general practice on working at scale in particular Primary Care Networks, the formation of super-partnerships and federations, advising on NHS Contracts and the NHS Pensions Scheme, advising on the sale and purchase of dental practices and the incorporation of both dental and GP practices.


Jill Coote

Jill Coote

Senior Partner, Jill Coote & Associates (in association with Croner)

Jill has a law degree and is a CIPD member with over 25 years experience working within Employment Law, Human Resources and Organisational Development.

Jill has a solid operational and managerial background, which she gained from working across several different business sectors. Jill has also been developing and delivering a range of learning programmes at all levels to the NHS since 1988, having gained in depth knowledge of the acute degree of change being experienced by Trusts, Federations and GP surgeries.

A highly experienced presenter and trainer, Jill has a presentation style which is lively and informative, using real life examples of best practice within the workplace. Her presenting style ensures the audience leave understanding the content in a clear and concise manner, ensuring the best possible outcomes in the ever changing world of Employment law.


Dr Rob Hendry

Dr Rob Hendry

Medical Director, Medical Protection Society

Dr Robert Hendry was born and brought up in Glasgow and studied medicine at Dundee University. After graduating in Dr Robert Hendry studied medicine at Dundee University before spending over 12 years as a partner in an urban teaching practice. He developed an interest in medical law and completed an MPhil in Law and Ethics in Medicine at Glasgow University in 1992. This led to consultancy work for the Medical Protection Society and part-time teaching at Dundee University. Since obtaining his MBA from Strathclyde University Graduate Business School in 2001 he has continued to develop his business interests. Appointed as Medical Director of the Medical Protection Society in 2013, Robert is responsible for medicolegal services delivered to members worldwide. A Foundation Fellow of the Faculty of Forensic and Legal Medicine he continues to teach, hold honorary positions at several universities and has served on several governmental working parties considering dispute management.


Dr Ed Pooley

Dr Ed Pooley

GP JRB Healthcare, Nottingham and Director of Ten Minute Medicine

Dr Ed Pooley is a GP with expertise in time management, patient communication, and managing ‘difficult conversations’. He has published a best-selling book on time management: Managing Time in Medicine: Developing Efficient Consulting in Primary Care, runs a successful Facebook group for health professionals and managers, and offers consultancy to primary care surgeries on handling complaints effectively, improving team work, and managing patient expectations. In his spare time, Ed is a keen writer, computer programmer, and cook. @dr_edwardpooley