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08.40 Registration
09.20 Chair’s opening remarks
09.30 – 10.10

Thought leadership debate: Creating a more integrated health care system in the North East


Joseph Chandy, Director of Primary Care and Engagement, North Durham CCG

 Steph Edusei, Chief Executive, Healthwatch Newcastle @stephebas @A_NewView

Dr Alistair Blair, GP Medical Director, Northumberland Healthcare NHS Foundation Trust



Chair: Sheinaz Stansfield, Practice Manager, Oxford Terrace and Rawling Road Medical Group and Executive Member, NAPC @sheinazs


Chair: Valerie HempseyPractice Manager, The Bridges Medical Practice and NHS Newcastle Gateshead CCG

10.15 – 10.55

Improving patient safety and mitigation in general practice

Industry sponsorship in progress


Key legal issues relating to GP surgery premises: Including avoiding and resolving disputes

  • ETTF and other funding opportunities.
  • New surgery developments and leases (including sale and leaseback).
  • Landlord and tenant, and other, premises disputes, including between partners.

Henry Matveieff, Associate, Capsticks LLP and Daniel Kirk, Associate, Capsticks LLP

Sponsored by:

10.55 – 11.30 Exhibition and networking
11.30 – 12.10

General practice at scale – The story so far…

  •  The model.
  •  Progress.
  •  What’s next?

Sarah Longland, Business manager, Sutton Coldfield Group Practice and Board Member, Our Health Partnership @longland_sarah

Social Prescribing – An overview

  • What is social prescribing?
  • Evidence.
  • Challenges.
  • Future work.

Jane Hartley, Chief Executive and North East & Yorkshire Social Prescribing lead, VONNE and Penny Butcher, Social Prescribing development worker, NHS England



12.15 – 12.55

Empowering your patients through the use of technology

  • Providing the correct tool kits for patients to self-care.
  • Online consultations helping you save valuable clinical time.
  • Improving patient experience in your practice.

Industry sponsorship in progress

Re-designing the workforce

Industry sponsorship in progress

12.55 – 13.55 Lunch, exhibition and networking
13.55 – 14.35

Keynote address

 The General Practice Forward View and a vision for the future of primary care

  • The progress that has been made in many areas of the General Practice Forward View since its publication in April 2016.
  • Plans for the transformation of general practice to enable a sustainable future for this key part of the NHS.
  • Sharing with the audience a vision for the future of primary care, including self-care, technology, the wider workforce and models of ‘at scale’ provision.

Dr Raj Patel, Deputy Regional Medical Director of Primary Care, NHS England @Dr_Raj_Patel

14.40 – 15.20

An update from the CQC – Now and the what’s coming up

  • Gain a better understanding of our next phase of inspections.
  • Learn from the best practice examples we have found in our inspections.
  • Find out more about our latest and upcoming publications.

Alison Holbourn, Deputy Chief Inspector of Primary Care, Care Quality Commission

General Data Protection Regulation (GDPR) update  

  • Is your practice adhering to all GDPR requirements?
  • How did implementation work for you?
  • Refresher training for your staff and what not to miss.

David Evans, Data Sharing and Privacy Projects Lead, Information and Transparency Group, Operations and Information Directorate, NHS England

15.20 – 15.45

Exhibition and networking

15.45- 16.25

Making the most of all your team – Unlocking the potential of General Practice Nurses

  • This session will aim to raise your awareness of current developments to support general practice nursing as part of the GPFV.
  • £15 million has been invested to support the general practice nursing workforce to address the workforce challenges in general practice.
  • Information will be available about how to recruit retain and return nursing workforce to general practice and how to access resources to support nursing development.

Karen Storey, Primary Care Nursing Lead, Nursing Directorate, NHS England @kstorey63 

 Streamlining practice processes to maximise income for personally administered items

  • Practices are losing thousands of pounds per year by not claiming for all Personally Administered Items from Prescription Services (formally the PPA).
  • Tracy Hole demystifies this complex process and explains what can be claimed.
  • Practical tips and tools will enable you to make an immediate increase in your PAI income.

Tracy Hole, Former GP Practice Manager and Founder, Ash Lane Consulting

16.30 Close of conference

Prepared by Cogora on 16/03/2018

*Please note that the agenda is subject to change

Accredited by AMSPAR


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management