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Please note this is the July 2019 agenda to give you a taste of what will be covered at future events.

08.40 Registration
09.20 Chair’s opening remarks
09.30 – 10.10

Primary care networks: Exploring models of care 

  • Structures and functions of PCNs.
  • Opportunities and challenges of PCNs.
  • Governance.

Dr Krishna Kasaraneni, GPC Executive Team, BMA @Dr_Kasaraneni



Chair: Steve Williams, Co-chair, Practice Management Network, Council Member, AMSPAR and NAPC


Chair: Tracy Dell, Practice Manager, Plane Trees Group Practice

10.15 – 10.55

Partnership Deeds and Declarations of Trust

  • Partnership Deeds – Risk of partnership at will and keeping partnership deed up to date.
  • Declarations of Trust – What are they and why are they needed?
  • Key property issues for Primary Care Networks.
  • Sale and leaseback (is it for you?) and leases (when and why are they needed?)

Puja Solanki, Associate, Capsticks Solicitors LLP
Tracey Blundell, Associate, Capsticks Solicitors LLP

 Sponsored by 

Patient Empowerment: How technology is providing a digital front door into healthcare

  • Technology is helping patients gain access to a digital front door that opens up multiple ways for them to keep on top of their wellbeing.
  • How offering Online Consultations has helped two practices see a reduction in calls to reception, DNAs and demand for appointments.
  • See how small changes to ways of working can have wide reaching benefits for practices and patients.

Bridie Oldroyd, Business Development Manager, Egton

 Sponsored by  

10.55 – 11.30 Exhibition and networking


– 12.10

How to decrease stress levels among GPs within a practice

  • Recognising and managing GP burnout.
  • Healthy distribution of workload and duties.
  • Managing vexatious complaints.

Dr Deen Mirza, GP educationalist, self-help author and director of Better Doctor Training


Working together to manage workload, coordinate services and remain sustainable – Calderdale Group Practice

  • Quick wins – more than just a buying group. How we used our time effectively, shared the workload and saved money.
  • Practice Managers taking the lead – our approach to standardising, streamlining and creating efficiencies in a supportive way to drive positive change.
  • Reducing the clinicians’ admin burden – setting up a correspondence management hub with NHSE General Practice Resilience Programme funding.

Tracy Dell, Practice Manager, Plane Trees Group Practice
Liz Coulson, Practice Manager, Southowram Surgery

12.15 – 12.55

Understanding and accommodating different GP personality types

  • Fast/assertive GPs versus slow/soft GPs.
  • Managing pathological doctor-patient co-dependency.
  • Dealing with the salaried/partner divide.

Dr Deen Mirza, GP educationalist, self-help author and director of Better Doctor Training

Managing business risk in general practice

  • Your people are your most valuable asset and your biggest risk.
  • Planning for future change (expect the unexpected).
  • Growing the business, minimising risk and maintaining profitability.

Graham Leyfield, Business Development Manager, Wesleyan Financial Services Ltd @Wesleyan

Sponsored by  

12.55 – 13.55 Lunch, exhibition and networking
13.55 – 14.35

Employment law update for 2019

  • Sickness and absence.
  • Managing employees.
  • Employment issues relating to Primary Care Networks.

Fiona Campbell, Associate, Sintons LLP

Digital transformation in primary care

  • How we are helping the NHS to go digital.
  • Digitising medical records to release space for frontline patient care and save money.
  • EPS and eRD – the quick, easy solution – saving time and money in Primary Care.

Vinny Butler, Service Delivery Manager and Steve Cottam, Lead Team Manager – Business Improvement Team, NHS Business Services Authority

Sponsored by 

14.35 – 15.05

Exhibition and networking

15.05 – 15.45

Regulation and inspection in 2019: New developments at the CQC

  • Changes to the way CQC regulate GP practices and the impact this will have.
  • Further proposed changes that are currently being piloted.
  • Work the CQC are doing to look at the impact of health and social care in a specific area.

Beverley Cole, Head of Inspection Primary Medical Services NE, CQC
Rod Hamilton, Inspection Manager – Cumbria and NE, CQC

15.45 – 16.25

Leadership in practice

  • This session is predicated on the assertion that ‘leadership starts with me’ and so, what makes the difference to your leadership in practice?
  • We’ll take some time to explore the question ‘why’ you lead.
  • What it’s like to be on the receiving end of ‘your leadership’.
  • We’ll consider how to maximise your impact and development.

Alan Nobbs, Head of Programme Design & Practice, NHS Leadership Academy @Alannobbs

16.25 Close of conference

Prepared by Cogora on 18/06/2019

*Please note that the agenda is subject to change

Accredited by AMSPAR


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management