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Also from Management in Practice:


2018 Programme

Please note this is the 2018 agenda to give you a taste of what will be covered at a Management in Practice event.

This page will be updated in 2019.

08.40 Registration
09.20 Chair’s opening remarks
09.30 – 10.10

Thought leadership debate: Creating a more integrated health care system in the North East

  • Improving patient care.
  • Where is the drive for primary care?
  • What works for local integration? 

Joseph Chandy, Director of Primary Care and Engagement, North Durham CCG

 Steph Edusei, Chief Executive, Healthwatch Newcastle @stephebas and @HWNewcastle 

Dr Alistair BlairMedical director, Northumbria Healthcare FT and GP, Wellway



Chair: Sheinaz Stansfield, Practice Manager, Oxford Terrace and Rawling Road Medical Group, Executive Member, NAPC, Board member, NHS NGCCG and Member, National Social Prescribing Network @sheinazs


Chair: Val HempseyPractice Manager, The Bridges Medical Practice and NHS Newcastle Gateshead CCG

10.15 – 10.55

Tax and pension issues for practice managers and GPs

  • IR35 and Making Tax Digital.
  • Addressing and overcoming issues with primary care support services.
  • Pension update 2015 scheme.

Richard Humphreys, Director of Healthcare, RMT Accountants and Business Advisors and Eamonn Gallagher, Director, Gallagher Tarran Financial Solutions

Sponsored by:


Key legal issues relating to GP surgery premises: Including avoiding and resolving disputes

  • ETTF and other funding opportunities.
  • New surgery developments and leases (including sale and leaseback).
  • Landlord and tenant, and other, premises disputes, including between partners.

Henry Matveieff, Partner, Capsticks LLP and Mia Branchette, Solicitor, Capsticks LLP 

Sponsored by:

10.55 – 11.25 Exhibition and networking
11.25 – 12.05

An update from the CQC – Now and the what’s coming up

  • Gain a better understanding of our next phase of inspections.
  • Learn from the best practice examples we have found in our inspections.
  • Find out more about our latest and upcoming publications.

Karen Pearson, Policy Manager, Primary and Community Care Policy, Care Quality Commission

General practice at scale – The story so far…

  •  The model.
  •  Progress.
  •  What’s next?

Sarah Longland, Business manager, Sutton Coldfield Group Practice and Board Member, Our Health Partnership @longland_sarah

12.10 – 12.45

Increasing patient engagement through digital technology

  • Explore some of the challenges and opportunities in engaging with and supporting patients through digital channels.
  • Understand how to meet the changing requirements of patients in an ‘always on’ world.
  • See how small changes to ways of working can have wide reaching benefits for practices and patients.

Dr Sarah Jarvis, GP and Clinical Director, Patient Platform Limited

Sponsored by:

Employment law masterclass

  • Sickness, Absence & Long term sickness.
  • Disciplinaries & Dismissals.
  • Managing Employees.

Simon Wallace, Senior Employment Law Consultant, Avensure

Sponsored by:

12.45 – 13.40 Lunch, exhibition and networking
13.40 – 14.20

Keynote address

 The General Practice Forward View and a vision for the future of primary care

  • The progress that has been made in many areas of the General Practice Forward View since its publication in April 2016.
  • Plans for the transformation of general practice to enable a sustainable future for this key part of the NHS.
  • Sharing with the audience a vision for the future of primary care, including self-care, technology, the wider workforce and models of ‘at scale’ provision.

Dr Raj Patel Deputy National Medical Director for Primary Care and Deputy Regional Medical Director North, NHS England @Dr_Raj_Patel

14.25 – 15.05

Bringing to life social prescribing in general practice

  • Looking at the evidence.
  • What are the challenges?
  • What future work is in store?

Jane Hartley, Chief Executive, VONNE ( Voluntary Organisations Network North East) and North East Regional Social Prescribing Facilitator (NHSE) and Penny Butcher, Social Prescribing Development Worker, NHS England

At scale in practice

  • What does “at scale” mean for your practice and you?
  • Examine how you can future proof your practice with top tips from lessons learned and recent changes in legislation and guidance.
  • Leave with practical tips, a clearer understanding of the system evolution and where your practice sits within it and what you need to be asking and expecting of others.

Robert McGough, Partner, Hill Dickinson

Sponsored by:

15.05 – 15.30

Exhibition and networking

15.30 – 16.10

Current developments to support general practice nursing as part of the GPFV.

  • £15 million has been invested to support the general practice nursing workforce
  • How to recruit retain and return nursing workforce to general practice.
  • How is general practice going to sustain the GPN workforce? 

Karen Storey, Primary Care Nursing Lead, Nursing Directorate, NHS England @kstorey63 

 Streamlining practice processes to maximise income for personally administered items

  • Practices are losing thousands of pounds per year by not claiming for all Personally Administered Items from Prescription Services (formally the PPA).
  • Tracy Hole demystifies this complex process and explains what can be claimed.
  • Practical tips and tools will enable you to make an immediate increase in your PAI income.

Tracy Hole, Former GP practice manager and founder, Ash Lane Consulting

16.15 – 16.50

General Data Protection Regulation (GDPR) update  

  • Is your practice meeting the GDPR’s requirements?
  • How did implementation work for you?
  • What now? The GDPR has come into effect so what activities should I be undertaking?

Kiran Mistry, Data Sharing and Privacy Specialist, NHS England

16.50 Close of conference

Prepared by Cogora on 25/06/2018

*We would like to thank our sponsors and exhibitors for supporting this meeting. This includes Novartis. Unless stated in your programme, they have had no input into the agenda, speaker selection or content.

Accredited by AMSPAR


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management