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Also from Management in Practice:

Newcastle Speakers

Conference chairs

Steve Williams, Practice Manager Lead, Practice Management Network, Council Member and Honorary Treasurer, AMSPAR

Steve Williams has worked in or with the NHS since 1984. He is a former Royal Navy Officer and a qualified accountant and manager. He is member of the Institute of Healthcare Management and AMSPAR. He is Honorary Treasurer and council member for AMSPAR and a practice manager lead for the Practice Management Network. He has worked at all levels of the NHS, has written numerous articles and regularly comments on topical issues as well as lecturing on many primary care topics.

He has acted as an expert commissioner for the long-term conditions toolkit developed in conjunction with Asthma UK, Diabetes UK and the British Heart Foundation. He has been an associate tutor for the Institute of Health Policy Studies at the University of Southampton and contributed towards the development of various modules of their postgraduate and MSc programmes. 


Tracy Dell, Practice Manager, Plane Trees Group Practice

Tracy has been employed as a Practice Manager since 2003. She has over twenty years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector.  Tracy works as an associate manager for Calderdale Clinical Commissioning Group, Pennine GP Alliance and the Local Medical Committee leading on GPFV, practice management development and the Releasing Time for Care programme. She also provides independent management consultancy services and training and has worked in Lancashire, Yorkshire, Liverpool and Glasgow supporting GP practices, CCGs, LMCs and other primary care organisations. Her main areas of interest are; collaborative working, practice management development, optimising the use of IT systems, improving efficiencies and streamlining work processes. She is a trustee for the Calderdale Carers Project and an advocate for the support and care of our military veterans. Her practice has recently achieved Armed Forces Veteran Friendly accreditation.


Conference speakers

Dr Deen Mirza, GP educationalist, self-help author and director of Better Doctor Training

Dr Deen Mirza is a sessional GP based in Croydon, South London. He has written books on efficient consulting and runs time management seminars for doctors.



Liz Coulson, Practice Manager, Southowram Surgery

Liz has been employed as a Practice Manager since 2014. She has worked in the NHS since 2008 when she began work as a part time receptionist at a surgery in Halifax. She has gained valuable experience in general practice since then. Liz also works as an associate manager for Calderdale Clinical Commissioning Group  and is a keen ‘networker’.

Before joining the NHS she worked for many years at the Halifax Building Society and worked in all of the Human Resource departments.

Liz would say that her main aim at the moment is to fully engage in collaborative working with other practices in Calderdale. She enjoys project work within this working looking at streamlining processes and increasing efficiency. 

Glenn Armitage, Implementation Lead – Empower the Person (North East and Yorkshire), NHS England

Implementation lead for Empowering the person programme with responsibility for promoting citizen facing digital services, including the NHS App and the development of digital services which meet people’s needs, target prevention and offer a personalised experience. Previous experience, Programme manager GP Contracts & for QOF/DES payment system.     

The full roadmap of digital health services for people and patients can be found here;

Dr Krishna Kasaraneni, GPC Executive Team, BMA

Krishna graduated from University of Leicester Medical School in 2005 and completed all his postgraduate training in Yorkshire. He currently works as a GP in Sheffield and as the Medical Director of Humberside LMCs. He has been a member of the BMA’s GPs Committee (GPC) since 2011, and has previously served as the chair of the GP trainees’ subcommittee and the education, training and workforce subcommittee before joining GPC England’s executive team in 2017. He is passionate about workforce which led him to draft the GPC’s workforce strategy. This spurred on the various national workforce initiatives, initially as part of NHS England’s 10-point plan; and the subsequent initiatives in the following years. He previously served as the Chair of the BMA’s Equality and Diversity Committee (2013-16); and during his tenure worked on raising the profile of women in medical leadership and differential attainment in progression in medicine. He was also appointed as the Ambassador for Founation for Medical Research by the BMA in 2017 to raise awareness of the importance of medical research in clinical practice and was elected to represent Yorkshire at the BMA council (2018-2022).

Fiona Campbell, Associate, Sintons Law

Fiona joined Sintons in July 2017 and has experience in both contentious and non-contentious Employment and Business Immigration matters. 
She provides businesses with advice in relation to dealing with internal employment matters including disciplinaries and grievances as well other HR matters relating to maternity/paternity leave, sickness absence and ill-health, pay, working hours, redundancies and complex TUPE transfers.
Fiona has been involved in the defence of a wide range of employment tribunal claims, including race, sex, disability and age discrimination, unfair dismissal and constructive dismissal.
Fiona also regularly presents seminars on a broad range of employment and immigration issues.

Beverley Cole, Head of Inspection Primary Medical Services NE, CQC

Beverley Cole has a nursing background and has worked in the NHS, independent healthcare and as a practice manager at a large GP practice prior to a return to regulation in 2011. She headed up the North for primary medical services (PMS) in CQC when it was set up in 2014. In April 2019 PMS formed into 7 regions to match NHSE/I regions and Beverley took the NE and her colleague Ann Ford NW.

Alan Nobbs, Head of Programme Design & Practice, NHS Leadership Academy

Alan joined the NHS via a clinical route, commencing his registered general nurse training in 1984 and is currently the Head of Programme Design and Practice at the NHS Leadership Academy – having first joined the team in April 2013 as a Senior Programme Lead for Programme Delivery and Frameworks.

Following working in a variety of acute healthcare clinical practice roles, spanning a sixteen-year period, Alan moved into an acute trust strategic management role with organisational responsibility for the delivery of the National Service Framework for Coronary Heart Disease in 2000. Although part of a wider career development plan to progress to executive nursing director-level roles, the move prompted a change in career direction as he had the opportunity, during this period, to work closely with the Modernisation Agency where he developed a keen interest in the fields of innovation, improvement and leadership for change.

His subsequent positions include working at both a regional and national level in a number of senior service innovation and improvement leadership roles – leading the establishment of a Managed Cardiovascular Clinical Network across North East Yorkshire and Northern Lincolnshire before moving to the NHS Institute for Innovation and Improvement in 2011 where he worked as an Associate within the Thought Leadership Team, exploring social movement thinking and community organising principles and their potential role within the NHS context.

In his current role, Alan manages a broad portfolio of leadership and organisational development work, most notably, providing strategic leadership input, and direction, across the Academy – shaping and informing the Academy’s philosophical foundations for leadership development and ensuring robust assurance in respect of its programme delivery and development practice.

Vinny Butler, Service Delivery Manager, NHS Business Service Authority

 Vinny is a Service Delivery Manager with 39 years’ experience with the NHS Business Services Authority. His background is in prescription processing providing prescribing information, trends and costs to various Primary Care Services organisations. He currently heads the NHSBSA’s Document Scanning Service converting paper documents to digital images/files.  Clients include; North East Ambulance Services NHS Foundation Trust, North Bristol Hospital NHS Trust, Newcastle and Gateshead CCG, Durham County Council, NHS England, Sunderland CCG.

Steve Cottam, Lead Team Manager – Business Improvement Team, NHS Business Services Authority

Steve has worked with the NHS Business Services Authority for 22 years and was previously national lead for Prescription Scanning. He now leads the Business Improvement team which has the primary focus of increasing the utilisation of the Electronic Prescription Service and electronic repeat dispensing.

free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management