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08.40 Registration
09.20 Chair’s opening remarks
09.30 – 10.10

The General Practice Forward View and a vision for the future of primary care 

  • The progress that has been made in many areas of the General Practice Forward View since its publication in April 2016.
  • Plans for the transformation of general practice to enable a sustainable future.
  • A vision for the future of primary care, including self-care, technology, the wider workforce and models of ‘at scale’ provision.

Dr Raj Patel, Deputy National Medical Director for Primary Care and Deputy Regional Medical Director North, NHS England @Dr_Raj_Patel



Chair: Dr Rory Mcrea, Chairman, ChilversMcCrea and Board Member, Family  Doctor Association


Chair:  Dr Alan Dow, Chair, NHS Tameside and Glossop Clinical Commissioning Group

10.15 – 10.55

Increasing patient engagement through digital technology

  • Explore some of the challenges and opportunities in engaging with and supporting patients through digital channels.
  • Understand how to meet the changing requirements of patients in an ‘always on’ world.
  • See how small changes to ways of working can have wide reaching benefits for practices and patients.

Dr Sarah Jarvis, GP and Clinical Director, Patient Platform Limited

Sponsored by:



Key legal issues relating to GP surgery premises: Including avoiding and resolving disputes

  • ETTF and other funding opportunities.
  • New surgery developments and leases (including sale and leaseback).
  • Landlord and tenant, and other, premises disputes, including between partners.

Lisa Geary, Partner, Capsticks LLP and Mia Branchette, Solicitor, Capsticks LLP 

 Sponsored by: 

10.55 – 11.30 Exhibition and networking


– 12.10

 Could DNAman be a Transformer?

  • DNA’s are a problem, not just a chance to catch up.
  • We have been tackling DNA’s in Partnership with Patient Group Representatives and it shows community collaboration is worth the effort as DNA man shows.
  • Education to the effect of DNA’s is important to be embedded into the Psyche.

Blake Foster, Practice Manager, Chapelgreen Practice, Sheffield @BlakeFosterGPSM and Dr Amar Rughani, GP Partner, Chapelgreen Practice, Sheffield @AmarRughani

Panel discussion: GP leadership and the wider  primary care offer to LCOs

  • Improving access to primary care services in Greater Manchester.
  • Empowering patients through self-care, social prescribing and community based initiatives.
  • Expanding the primary care workforce to improve patient care.

Dharmesh Patel, Chair, Primary Care Advisory Group, GMHSCP @DharmeshP108, Dr Joanna Bircher, Clinical Director for GP Excellence, GMHSCP @joannabircherQI  and Paul Lynch, Deputy Director of Strategy, GM Health and Social Care Partnership @pmly04

12.15 – 12.55

Managing business risk in general practice

  • Your people are your most valuable asset and your biggest risk.
  • Planning for future change (expect the unexpected).
  • Growing the business, minimising risk and maintaining profitability.

Graham Leyfield, Business Development Manager, Wesleyan Financial Services Ltd. @Wesleyan

Sponsored by: 

Creating a sustainable and resilient primary care workforce

This session explores two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. The session includes;

  • Modelling services based on clinical need rather than patient demand.
  • Delivering the employee life cycle, from induction to career progression.
  • Retaining talent – investing in your workforce.

Caroline Richardson, Learning and Development Director, OneWorkforce @one_workforce  

Sponsored by:

12.55 – 13.55 Lunch, exhibition and networking
13.55 – 14.35

Manchester’s Local Care Organisation:  Lessons learnt from the 2 year set up and the operation from April 2018

  • GP practices working in federations.
  • Top tips for integrated care.
  • Looking forward:  what next?

Michael McCourt, Chief Officer, Manchester LCO and Dr Sohail Munshi, Medical Director, Manchester LCO

Employment law masterclass

  • Sickness, Absence & Long term sickness.
  • Disciplinaries & Dismissals.
  • Managing Employees.

Simon Wallace, Senior Employment Law Consultant, Avensure

 Sponsored by:

14.40 – 15.20

An update from the CQC – Now and the what’s coming up

  • Gain a better understanding of our next phase of inspections.
  • Learn from the best practice examples we have found in our inspections.
  • Find out more about our latest and upcoming publications.

Alison Holbourn, Deputy Chief Inspector of Primary Care, Care Quality Commission

Working at Scale – Our Health Partnership  – A Solution

  • What does a ‘true’ partnership offer?
  • How can this model help provide an Integrated Care solution?
  • What does OHP do for their Practices?

Lesley Evans, Director of Operations, Our Health Partnership @OurHealthPship


15.20 – 15.45

Exhibition and networking

15.45 – 16.25

General Data Protection Regulation (GDPR) update   

  • GDPR implementation. 
  • Minimising risk.
  • What don’t we know.

Dr Farah Jameel, GPC England Executive Team, British Medical Association @DrFJameel 

More than Medicine – how Social Prescribing has impacted at Alvanley Family Practice?

  • Engaging with volunteers and developing Practice Health Champions.
  • Finding out what’s already happening in your community.
  • Impact of Social Prescribing on the practice team as well as your patients.

Kay Keane FRSA, Practice Business Manager; Alvanley Family Practice, Stockport CCG

16.30 Close of conference

Prepared by Cogora on 21/05/2018

*Please note that the agenda is subject to change

Accredited by AMSPAR


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management