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08.40 Registration
09.20 Chair’s opening remarks
09.30 – 10.05

The General Practice Forward View and a vision for the future of primary care 

  • The progress that has been made in many areas of the General Practice Forward View since its publication in April 2016.
  • Plans for the transformation of general practice to enable a sustainable future for this key part of the NHS.
  • Sharing with the audience a vision for the future of primary care, including self-care, technology, the wider workforce and models of working at scale provision.

Dr Nikita Kanani, Deputy Medical Director of Primary Care, NHS England @NikkiKF 



Chair: Dr Rory Mcrea, Chairman, ChilversMcCrea and Board Member, Family  Doctors Association


Chair:  Dr Alan Dow, Chair, NHS Tameside and Glossop Clinical Commissioning Group

10.10 – 10.50

Managing business risk in general practice

  • Your people are your most valuable asset and your biggest risk.
  • Planning for future change (expect the unexpected).
  • Growing the business, minimising risk and maintaining profitability.

Graham Leyfield, Business Development Manager, Wesleyan Financial Services Ltd. @Wesleyan

Sponsored by: 

New surgery developments – Legal considerations you need to know

  • Practice merges and acquisitions.
  • Premises funding queries: be in the know.
  • Overcoming key surgery premise issues.

Industry sponsorship in progress


10.50 – 11.25 Exhibition and networking
11.25 – 12.05

General practice operating at scale: How successful has this been in improving patient care?

  • The rise of super-practices.
  • New opportunities for integrated working?
  • How practices are working together and what new initiatives are being introduced?

Lesley Evans, Operations Director, Our Health Partnership


Panel discussion: Joint up working and integrated care in Manchester: Achieving a ‘people powered’ health and social care system

  • Improving access to primary care services in Greater Manchester.
  • Empowering patients through self-care, social prescribing and community based initiatives.
  • Expanding the primary care workforce to improve patient care.

Laura Browse, Head of Primary Care, Greater Manchester, NHS England

12.10 – 12.50

Empowering your patients through the use of technology

  • Providing the correct tool kits for patients to self-care.
  • Online consultations helping you save valuable clinical time.
  • Improving patient experience in your practice.

 Industry sponsorship in progress

Creating a sustainable and resilient primary care workforce

This session explores two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. The session includes;

  • Modelling services based on clinical need rather than patient demand.
  • Delivering the employee life cycle, from induction to career progression.
  • Retaining talent – investing in your workforce.

Caroline Richardson, Learning and Development Director, OneWorkforce @one_workforce  

Sponsored by:

12.50 – 13.50 Lunch, exhibition and networking
13.50 – 14.25

Keynote address

Manchester’s Local Care Organisation:  Lessons learnt from the 2 year set up and the operation from April 2018

Ian Williamson, Chief Accountable Officer, Manchester Health and Care Commissioning and Michael McCourt, Chief Officer, Manchester LCO

14.30 – 15.10

CQC annual practice reporting: Is your practice prepared?

  • Submitting annual evidence to CQC on practice updates and changes: what you need to know.
  • Adhering to new CQC guidelines.
  • Ensuring your practice is covered.


Speaker to be confirmed


Could DNAman be a Transformer?

  • DNA’s are a problem, not just a chance to catch up.
  • We have been tackling DNA’s in Partnership with Patient Group Representatives and it shows community collaboration is worth the effort as DNA man shows.
  • Education to the effect of DNA’s is important to be embedded into the Psyche.

Blake Foster, Practice Manager, Chapelgreen Practice, Sheffield @BlakeFosterGPSM and Dr Amar Rughani, GP Partner, Chapelgreen Practice, Sheffield @AmarRughani


15.10 – 15.35

Exhibition and networking

15.35 – 16.15

General Data Protection Regulation (GDPR) update   

  • Is your practice adhering to all GDPR requirements?
  • How did implementation work for you?
  • Refresher training for your staff and what not to miss.

Dr Farah Jameel, GPC England Executive Team, British Medical Association

More than Medicine – how Social Prescribing has impacted at Alvanley Family Practice?

  • Engaging with volunteers and developing Practice Health Champions.
  • Finding out what’s already happening in your community.
  • Impact of Social Prescribing on the practice team as well as your patients.

Kay Keane FRSA, Practice Business Manager; Alvanley Family Practice, Stockport CCG

16.15 Close of conference

Prepared by Cogora on 16/03/2018

*Please note that the agenda is subject to change

Accredited by AMSPAR


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management