This site is intended for health professionals only
Also from Management in Practice:

London Speakers


Chair: Steve Williams

Steve Williams, Co-chair, Practice Management Network, Council Member, AMSPAR

Steve Williams has worked in or with the NHS since 1984. He is a former Royal Navy Officer and a qualified accountant and manager. He is member of the Institute of Healthcare Management and AMSPAR. He is Honorary Treasurer and council member for AMSPAR and a practice manager lead for the Practice Management Network. He has worked at all levels of the NHS, has written numerous articles and regularly comments on topical issues as well as lecturing on many primary care topics.

He has acted as an expert commissioner for the long-term conditions toolkit developed in conjunction with Asthma UK, Diabetes UK and the British Heart Foundation. He has been an associate tutor for the Institute of Health Policy Studies at the University of Southampton and contributed towards the development of various modules of their postgraduate and MSc programmes. 


Chair: Val Hempsey

Val Hempsey is a Practice Manager of 30 years’ experience, NHS for 39 years and Sole Contractor of her practice since 2006.  She has always worked at the same practice Bridges Medical Practice in Gateshead but has seen the practice grow from a single handed practice in a terraced house to a state of the art health centre with 6 salaried GP’s.  She has had and continues to have many extended and varied external positions, including lead PM for the Gateshead footprint at the local CCG, council member of the National Association of Primary Care, leads from a Management perspective on Learning Disabilities and Armed Forces/Veterans in Gateshead. She has several PM degrees and after winning PM of the Year in 2006, Accredited Manager in 2012 and recently received a Lifetime Achievement Award for her contribution to practice management in 2017 from NAPC. Val is a passionate advocate for the power of good practice management.


Chair: Claire Oatway

Claire is Chief Operating Officer of Beacon Medical Group, a merged GP partnership supporting 39,000 patients in South Devon and one of the leading Primary Care Homes sites working to reshape local health and care services around their community. 

A specialist in leadership, strategy and transformation in a partnership environment, Claire has helped the newly merged organisation to develop its founding principles and structures, deliver major service changes boosting income and outcomes. In 4 years, this newly formed business has grown to be a national exemplar for primary care.  Previously Policy, Performance and Partnerships Manager for Plymouth City Council, Claire has supported and developed several significant citywide partnerships to deliver real change for their communities and their organisations. 

Creative, passionate and energetic, Claire is a regular speaker at national and international conferences, inspiring others to embody hope for a different future and take practical steps to stimulate change around them.

Claire has talked at several national events including NHS Expo, NHSE’s GP Transformation Champions, NAPC’s Best Practice, Heathpluscare show,  Royal College of GPs At Scale events, King’s Fund and Nuffield Trust events. She’s developed global links, particularly with the US and Ireland. Locally she’s been nominated as Business Mother of the Year, among the Top most inspiring managers in the UK, and among the most wonderful, cool and inspirational women in Plymouth


Dr Richard Vautrey


Richard is Chair of GPC UK and GPC England, an elected member of BMA Council and assistant secretary of Leeds LMC.  He is a GP partner in a practice in Leeds.






Professor Ursula Gallagher

Professor Ursula Gallagher, has been appointed as Deputy Chief Inspector of General Medical Services and Integrated Care – Nursing Lead (London) at the Care Quality Commission

She was previously the Governing Body Nurse and the Director of Quality and Patient Safety for Brent, Harrow and Hillingdon CCGs. Prior to this she worked as a Director of Quality and Clinical Governance for more than 20 years.

She has worked at a national level leading work on Safeguarding and Clinical Leadership. In 2009 she co-led the support unit for the Prime Minister’s Commission in the Future of Nursing and Midwifery, which published its report ‘Frontline Care’ in March 2010.

Ursula has worked in a variety of clinical settings especially in the field of cardiorespiratory care and still works in clinical practice mostly with patients with long term respiratory disease.

Ursula’s other interests include professional leadership, workforce and role development, developing new organisational forms for care delivery and involving patients in service re-design.

Ursula was a member of the Clinical Advisory Panel for the King’s Fund Inquiry into the Quality of General Practice in England, and is a member of the Department of Health Payment by Results Clinical Advisory Group.  She is also Visiting Professor in Primary Care Leadership at Buckinghamshire New University.


David Paynton

David Paynton qualified in 1975 going into General Practice in 1981. He was a full time GP in Southampton before stepping into the corporate world of the PCT in 2005.
As a full time principle, he was a past chair of the Wessex Faculty of the RCGP, chaired a local Multifund, an Out of Hours Cooperative as well as being a founder member of the GP Wessex Educational Trust and was a past GP tutor.
Moving into the PCT as Chair of the Professional Executive, moving into a Commissioning role before leaving in 2010.
He has continued in part time clinical practice and is still working in an inner city practice in Southampton.

He was appointed as National Clinical Lead for the RCGP Centre for Commissioning in 2012 and is also piloting Care and Support Planning for the College.

He was nominated as a Fellow of the RCGP in 1994, took a business degree in 2005 at Solent University, and awarded an MBE in 2009 for services to health care and the RCGP president’s medal in 2016.


Kiran Mistry

Kiran Mistry is a Data Sharing and Privacy Specialist at NHS England.  Kiran ioined the NHS in January 2017 from his previous role in the Ministry of  Justice as a legal advisor.

Kiran leads the IG workstreams for NHS England’s Technology, Digital Child Health, Test Beds and Integrated Care Systems programmes. He is also NHS England’s directions lead.





Tracy Dell

Tracy has worked in healthcare for over 20 years in the voluntary sector, secondary and primary care. She has been a Practice Manager at Plane Trees Group Practice since 2003. Tracy also works on a consultancy basis providing practices with targeted management, IM&T, HR, procurement, GPFV and resilience support. She recently project managed the mobilisation of a struggling practice to a new provider. She has worked with CCG, LMC and her GP federation to deliver the GPFV programmes. Tracy is a trustee for Calderdale Carers Project and have recently been shortlisted for this year’s practice manager of the year award.



Jay Verma

A partner at Shakespeare Health Centre (SHC) since 2014, Jay had taken on the challenge to transform the poor performing practice into a successful one. SHC team won the General Practice Awards in 2017 for the Clinical Team of the Year for Diabetes.

He has shared his learning of best practice with North West London STP, amongst other Commissioners and Federations, as well as practices.

Jay enjoys redesigning clinical services in order to improve patients’ well-being. He believes education is fundamental to our well-being and that it should be targeted at both, patients and clinicians, before any clinical service is launched.

Furthermore, his interest in using technology to help improve patients’ well-being has led him to develop IT solutions in order to automate as many functionalities in primary care as possible. The use of Smart Searches is just one method.


Karen Storey

Karen is the primary care nursing lead in NHSE nursing directorate, leading on the general practice nursing ten point plan. Prior to this she was primary care lead nurse workforce at Health Education England West Midlands leading on Training Hubs (Community Education Provider Networks).

She has held previous positions as Primary Care Nurse Facilitator in a CCG / PCT, Primary Care Access Nurse & Clinical Lead Nurse for an NHS Walk – In Centre. She has a background as a general practice nurse and advanced nurse practitioner she also qualified as an independent nurse prescriber. Karen has an MSc in Health Studies.

Karen has held various national roles to develop the HEE GPN career framework, nurse lead on the HEE primary care workforce commission ‘The future of primary care creating teams for tomorrow’, HEE national general practice nursing workforce plan ‘Recognise, Reform, Rethink’. Karen’s role as associate lecturer in the Faculty of Applied Health Care Research University of Birmingham has included visits to primary care in Denmark, Netherlands and China.

She has a particular interest in growing nursing leadership in primary care, and has developed a shared leadership programme for primary care known as a ‘Triumvirate leadership’. Karen is currently involved in writing a book entitled collaboration in primary care.


Dr Jagan John

Dr John has worked in the NHS since 1999 and is a GP at the King Edwards Medical Group in Barking.  He has a special interest in cardiology and also works as aGPWSI for the local community cardiology service.

 He was director of Health 1000, a published research project on a new model of general practice incorporating secondary care specialists for people with complex conditions and residents in care homes  and leads on the ‘Year of Care’ for Barking and Dagenham, Havering and Redbridge.

He is currently Chair of Barking and Dagenham CCG and leads on urgent care for NEL STP. 

His other role is working as the clinical lead for Proactive Care for Healthy London Partnership .He is passionate about social prescribing and its role in the NHS 


Dr Lisa Harrod-Rothwell

Dr Lisa Harrod-Rothwell MA(Cantab) BM BCh (Oxon) MRCGP DRCOG DFFP Cert Med Ed qualified from Oxford University Medical School in 2000. Lisa began her career as an obstetrics and gynaecology trainee in London before converting to general practice, qualifying in 2006.

Lisa has considerable clinical leadership experience at both strategic and operational levels. She has clinical commissioning experience, having held the posts of Clinical Commissioning Group Chairman and Senior Clinical Lead. She was also a Primary Care Trust GP Director of Commissioning, and has worked as a national clinical lead contracted by NHS England.

Lisa has extensive experience of LMCs having represented sessional doctors on her local LMC for the past six years and held the posts of Board Director and Medical Director at Essex LMCs.


Rena Amin

Rena combines two key roles within her current portfolio. In her management role as an Assistant Director NHS Greenwich CCG, she leads on commissioning for medicines, pathway re- designs for planned and unplanned care and for the financial monitoring of medicines optimisation budgets. Rena is also the Managing Partner of Hartland Way Surgery where her role as a Clinical Associate provides a platform for medicines optimisation. As an Independent Prescriber, she has a patient facing role, improving access in general practice and maximising patient outcomes. Her portfolio also includes implementation of new service developments and healthcare service redesigns.  As one of the first pharmacist partners in the UK, she has established that patient care can be enhanced by bringing a multidimensional overview to primary care. She has a keen interest in training and mentoring, improvement in clinical outcomes and preventative strategies. Her strengths are in corporate management and improving primary care by appropriately collaborating with a wide range of stakeholders and adoption of innovative schemes.



Professor Elizabeth Hughes

Professor Elizabeth Hughes is Director and Dean for Education and Quality, London.

Professor Hughes role involves oversight of all commissioned undergraduate and postgraduate education across the geography together with national roles for HEE. She is also a Consultant in Chemical Pathology and Metabolic Medicine at Sandwell General Hospital, West Bromwich.






Dr Vipan Bhardwaj

Dr Bhardwaj has been an NHS GP for nearly 20 years.  He became, and continues to be, a full-time GP Partner in 2005 and is currently the Executive Partner of Modality Partnership’s Wokingham Division.  He was the lead Partner for the development of the multi-award winning Wokingham Medical Centre which opened in 2014.

Outside of Modality Partnership commitments he is an experienced hill-walker, has trekked many of the world’s mountain ranges and still regularly heads for the hills as often as possible.  He is a keen, though novice, rock climber and sea kayaker.



Ali Moran

As an experienced operational manager (sales, sales support, marketing and customer service) turned HR professional Ali Moran is able to provide pragmatic and relevant advice and guidance on all aspects of managing a team, with an emphasis on creating excellent performance.

Ali also delivers focused and results orientated training and this, and her advice, is underpinned by a master’s degree in Employment Law.

Ali has also lectured in employment law at under-graduate and post-graduate level at Anglia Ruskin University in Chelmsford.


Robbie Turner

Robbie is Director of Pharmacy and Member Experience at the Royal Pharmaceutical Society where he is responsible for leading; professional advocacy, policy development, member services and public affairs as part of the executive team at RPS.

He studied pharmacy at Bradford University and an MBA at University of Leeds Business School. His focus is on ensuring the RPS is best able support pharmacists to be world leaders in the safe and effective use of medicines and helping to put them at the forefront of healthcare.





Neha Shah

Neha is a Legal Director in the Commercial team at Capsticks Solicitors and specialises in advising on a range of transactional and regulatory matters in the primary care sector.

Neha has extensive experience in advising GP clients on a wide range of issues including advising general practice on working at scale, the formation of super-partnerships and federations, advising on NHS Contracts and the NHS Pensions Scheme and the incorporation of GP practices.

Neha has established over 40 GP federations and super-partnerships across the country and can provide practical advice on the issues facing primary care.

Neha has worked on creation of the largest super-partnership in the country and the vertical integration project involving collaboration between a Trust and GP practices.  


Sam Hopkins

Sam is a Partner in the Real Estate department at Capsticks Solicitors and leads the firm’s national service offering to GPs and practice managers.
Sam’s work includes a broad range of commercial property work for GPs across the country, including third party developments schemes, self-build schemes, leases between property owning and other GP partners, property advice for GP federations and on mergers and acquisitions, declarations of trust between GP partners, succession planning, sale and leaseback transactions, and leases to GPs from NHS organisations including at NHS LIFT properties.

He speaks regularly at national and regional GP and practice manager events, and is delighted that the Capsticks GP team has been nominated for “Legal Team of the Year” at the General Practice Awards in 2018.

Sam also acts for independent hospitals and other private healthcare providers, national healthcare charities, social enterprises and NHS Trusts.
He has considerable experience in acting and leading on major hospital and secure hospital redevelopments, PPP transactions, major land sales, the acquisition of development sites, high value commercial leases, property arrangements between different healthcare organisations, Section 106 planning agreements and general landlord and tenant law.


Paul McCafferty

Paul McCafferty has a natural interest in the NHS after working in trust for a good number of years, Paul then decided to take a career change into the IT and Telecoms arena.

Understanding the NHS pressures is key to Paul’s day to day role and can assist stakeholders by improving productivity and suggesting technology to assist and improve workflows.

Paul looks after an experienced team of account managers and solutions architects who he ensures have industry leading training to deliver advice and solutions to today’s real world opportunities.



James Collins

James has worked in the communications industry for 33 years, across transitioning technology and for many years worked in a consultancy capacity very much linking the operational to cost to the technical elements of voice solutions. 

For the last 13 years he has specialised in Computer Telephony Integration (CTI) across many different market sectors looking to further develop and introduce “real world” technology to deliver operational efficiencies and customer service enhancements.

Patient Connect is an embodiment of that and as the solutions grows, James  finds it exciting to develop further advanced enhance features such as clinical alerts.


Caroline Richardson

Caroline Richardson is Learning and Development Director at OneWorkforce. Caroline is a leader with operational and HR management experience having worked across industries including retail and healthcare. Her passion lies in empowering those around her through coaching and mentoring to achieve their full potential.

In the last five years she has led the successful TUPE process for over 200 employees alongside managing complex employee relation cases for care providers nationwide. Caroline’s operational background means that she has a good understanding of the requirements of providers from their commissioners and regulators. 

Caroline is an accredited Institute of Leadership and Management trainer (Advanced PTT) and facilitates courses to new and established managers across the country with a fresh, energetic and enthusiastic approach. 


John Griffiths

John has been on the front line of digital innovations in primary care for the last 3 years, working for Egton who are part of EMIS Group, his role involves listening to all stakeholders from GP IT leads to STP digital transformation leads and collating their pain points to develop solutions that match the requirements of an increasingly stretched health care system.

This talk is aimed at exploring the future of the patient journey, and how sometimes the smallest innovations can have the biggest impact.

free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management