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Also from Management in Practice:

London Speakers


Chair: Moira Auchterlonie, Chief Executive, Family Doctors Association

Moira speaks fluent ‘GP’ having worked in primary care for two decades with grassroots GPs and GP practices.   She remains a strategic optimist, having left secondary care over 20 years ago for the promise of a primary care led NHS.  She is proud of her links to grassroots general practice; a common sense thinker even with degrees in economics, law and leadership.  Portfolio includes:  NHE Leadership Development, CQC Stakeholder Group, NAPC Council, Practice Management Network, FDA education innovation & corporate business development.  Immediate past Vice Chairman of the National Association of Patient Participation Groups.

Her leitmotif is asking the right question in the right way at the right time.  And is never afraid to ask the ‘daft lassie’ question either. 


Chair: Karen Rydings, Managing Partner, Stanhope Mews West Surgery

Karen has been a practice manager in Kensington and Chelsea for seven years – most recently in a large training practice in South Kensington. Prior to that, she worked for both West London and Hammersmith and Fulham CCGs, gaining a good understanding and practical knowledge of the challenges faced by practices within the local area. She leads the Practice Managers Forum, and sits on the Patient Participation and Experience, and Quality and Performance Board Sub-Committees. She is the management lead for a PCN in South Kensington, and a member of the West London CCG governing body.


Chair: Mairead Roche, Practice Manager, Trainer, Organisational Development Facilitator, Rosslyn Hill Practice

Mairead originally trained and worked as a nurse (RGN) and has been managing a busy inner London Practice for over 26 years. She is a trained teacher and has been commissioned by Camden CCG to design and deliver all non-clinical staff training. Recently, in response to the GPFV, she has designed and delivered training to help develop the role of the non-clinician. Her interests are in creating the best and safest environment for moving the non-clinical role away from the traditional administrative duties towards a more interesting, responsive and patient focused position within the GP team. This is especially important when looking at the new PCN structures with its emphasis on standardising processes to support working at scale across practices.

Dr Mohan Sekeram, GP, Lead for social prescribing, Merton CCG

Mohan is the Clinical Lead for Social Prescribing for Merton and Wandsworth CCGs. Mohan has been working as a GP for over 10 years in East Merton. He led on the development and implantation of the Merton Model of Social Prescribing which aims to address the social determinants of health. This model has resulted in significant reductions in GP and Accident and Emergency attendances, and has demonstrated a positive impact on patient measures of wellbeing. Mohan is passionate about harnessing the opportunities in the local community and wants to ensure the local voluntary sector receives adequate support to help empower them and build resilience.

Mohan is also a member of Merton LMC and a GP trainer. He grew up in South West London and in his spare time enjoys many types of exercise and is a keen AFC Wimbledon fan. 


Dr Deen Mirza, GP educationalist, self-help author and director of Better Doctor Training

Dr Deen Mirza is a sessional GP based in Croydon, South London. He has written books on efficient consulting and runs time management seminars for doctors.


Dr Ben Herring, GP Locum & Primary Care Lead, Locum’s Nest

Dr Ben Herring is a freelance GP locum with a special interest in expedition and wilderness medicine.  Ben has worked all over the world on scientific and charity expeditions which has demanded many different skills and adaptability.  When in the UK he has spent most of his time working in areas that have difficulties in recruitment of GPs, from both reputation and geography.  Ben currently splits his time between working in the Shetland Islands as a GP and leading on the primary care aspect of Locum’s Nest.  He has a passion for innovation and new ways of thinking to solve the evolving challenges of the NHS which prompted a diversification into health technology in 2017.  Having experience of both the clinical and management side of primary care, Ben has been successful in helping GP federations and practices effectively utilise technology.


Dr Paul Litchfield CBE OStJ FRCP FFOM, Chair, What Works Centre for Wellbeing

Paul Litchfield has been Chair of the UK’s What Works Centre for Wellbeing since it was established in 2015.  The Centre is dedicated to understanding what can be done to improve wellbeing across society.  He has practiced occupational medicine for 40 years in both the public and private sectors and from 2001 until 2018 he was Chief Medical Officer for BT Group, with global responsibility for health, safety and wellbeing.  He has a long track record of promoting better mental health and to that end has worked with the World Economic Forum, the World Health Organisation, the International Labour Organisation, the OECD, the World Bank and the European Commission.  He has undertaken three Independent Reviews for the UK Government focused on mental health and the benefits system.

Paul also co-Chairs the National Forum for Health & Wellbeing in the Workplace and is a member of the NHS Healthy Workforce Advisory Board, the Health & Safety Executive Workplace Health Expert Committee and the Economic & Social Research Council’s Grant Assessment Panel.  He currently advises the Tavistock & Portman NHS Trust in developing mental health services for small businesses and ITV on its approach to mental health in reality TV programmes, with a particular focus on Love Island.  In 2007 Paul was awarded the OBE for services to occupational health and in 2018 he was created a CBE for services to workplace wellbeing.


Dr Arfon Williams, GP, Ty Doctor

Dr Arfon Williams has been a full time GP in a rural dispensing practice in Nefyn, North Wales for the last 23 years. By necessity, he has become involved in changing service provision and innovation over the last 3 years. He was a Bevan Exemplar for the 2017-2018 cohort and his project won a RCGP Bright Ideas Awards. He has recently presented his work at the International Conference on Integrated Care in San Sebastian.  Dr Williams is actively involved in transformation of Primary Care services in North Wales.


John Higgins, Researcher, Author, Coach

John has written and worked alongside the Doctorate and Masters in Organizational Change at Ashridge Business School since the late ’90s. For the last five years he has been researching with Professor Megan Reitz into the theme of ‘speaking truth to power’. They have had recent pieces published in the Harvard Business Review and the Journal of the Royal Society of Medicine. Their latest book, ‘Speak Up. Say what needs to be said and hear what needs to be heard’ has just been published by FT Publishing. John has worked extensively across the NHS and other sectors. He co-delivers a series of workshops for the NHS London Leadership Academy around the theme of speaking up and listening up as part of their work in the field of systems leadership.

Jane Pightling, Complex systems Coach and Facilitator, Evolutionary Transformations Group

As a registered social worker, Jane accidentally joined the NHS as part of the integration of mental health services in the late 1990s. She went on to operationally manage integrated teams and services and later change and transformation programmes. Working for the NHS Leadership Academy she developed OD and clinical leadership capacity and provided a dedicated programme for quality improvement leads. In her Leadership Academy role, she introduced communities of practice and developed learning networks open to patients and those with lived experience to co-create new practices with heath and care professionals. More recently Jane has been working with NHS, charitable organisations and CICs to implement new ways of working and develop new ways of promoting and providing health and care. She co-convenes the Reimagining Health & Care Group for the Health Foundations Q Community and hosts the Heretics Care Café. Jane is part of the Evolutionary Transformations Group working with individuals and organisations to enhance wellbeing and improve capacity to operate in increasingly complex and uncertain environments.


Dr Gavin Jamie, GP, Whalebridge Practice

Gavin is a GP in Swindon and has run the QOF Database website for fourteen years. He has written guides to almost every aspect of QOF, most recently for Pulse Intelligence. This year he has also published a book introducing Snomed CT.



Mira Rajan, Practice Manager, Shrewsbury Road Surgery

Mira Rajan was appointed as the Practice Manager at Shrewsbury Road Healthcare Centre in 2007, after working there as a Health Care Assistant for three years (2004-2007) with NVQ 3 and Certificate in Diabetes Care (Warwick Medical School). Initially from a banking background, Mira started her career in the NHS at a single-handed GP for four years, which fuelled her interest in the Healthcare industry. She is now a qualified Practice Manager, with a Certificate in Primary Care Management (Queen Mary University of London). Mira is responsible for governing the operation of the Surgery, guaranteeing good quality, safe and up-to-date medical care for the Practice’s population. Her efforts in Practice Management have been fruitful since refining the Surgery’s procedures, improving its CQC’s rating from ‘Under Special Measures’ to ‘Good’. Mira and her Practice are now focussing on digital transformation within the NHS, and have recently started a Video Consultation Project, helping to boost their Patient Access which currently stands at 80%, well above the NHS’ target of 25%.



Andy Briggs, Business Consultant

Andy has spent 25 years as a practice manager and managing partner in a large semi-rural GP practice, during which he met the challenges of the ever-changing NHS environment within his practice and acting as an external business consultant for GP practices and associated partner organisations. Active within practice manager groups, practice-based commissioning and CCGs, he now works independently supporting the system to meet the new challenges of extended access and Primary Care Networks.


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management