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Also from Management in Practice:

London Speakers


Chair: Steve Williams

Steve Williams, Co-chair, Practice Management Network, Council Member, AMSPAR

Steve Williams has worked in or with the NHS since 1984. He is a former Royal Navy Officer and a qualified accountant and manager. He is member of the Institute of Healthcare Management and AMSPAR. He is Honorary Treasurer and council member for AMSPAR and a practice manager lead for the Practice Management Network. He has worked at all levels of the NHS, has written numerous articles and regularly comments on topical issues as well as lecturing on many primary care topics.

He has acted as an expert commissioner for the long-term conditions toolkit developed in conjunction with Asthma UK, Diabetes UK and the British Heart Foundation. He has been an associate tutor for the Institute of Health Policy Studies at the University of Southampton and contributed towards the development of various modules of their postgraduate and MSc programmes. 



Chair: Val Hempsey

Val Hempsey is a Practice Manager of 30 years’ experience, NHS for 39 years and Sole Contractor of her practice since 2006.  She has always worked at the same practice Bridges Medical Practice in Gateshead but has seen the practice grow from a single handed practice in a terraced house to a state of the art health centre with 6 salaried GP’s.  She has had and continues to have many extended and varied external positions, including lead PM for the Gateshead footprint at the local CCG, council member of the National Association of Primary Care, leads from a Management perspective on Learning Disabilities and Armed Forces/Veterans in Gateshead. She has several PM degrees and after winning PM of the Year in 2006, Accredited Manager in 2012 and recently received a Lifetime Achievement Award for her contribution to practice management in 2017 from NAPC. Val is a passionate advocate for the power of good practice management.



Dr Richard Vautrey


Richard is Chair of GPC UK and GPC England, an elected member of BMA Council and assistant secretary of Leeds LMC.  He is a GP partner in a practice in Leeds.






Professor Ursula Gallagher

Professor Ursula Gallagher, has been appointed as Deputy Chief Inspector of General Medical Services and Integrated Care – Nursing Lead (London) at the Care Quality Commission

She was previously the Governing Body Nurse and the Director of Quality and Patient Safety for Brent, Harrow and Hillingdon CCGs. Prior to this she worked as a Director of Quality and Clinical Governance for more than 20 years.

She has worked at a national level leading work on Safeguarding and Clinical Leadership. In 2009 she co-led the support unit for the Prime Minister’s Commission in the Future of Nursing and Midwifery, which published its report ‘Frontline Care’ in March 2010.

Ursula has worked in a variety of clinical settings especially in the field of cardiorespiratory care and still works in clinical practice mostly with patients with long term respiratory disease.

Ursula’s other interests include professional leadership, workforce and role development, developing new organisational forms for care delivery and involving patients in service re-design.

Ursula was a member of the Clinical Advisory Panel for the King’s Fund Inquiry into the Quality of General Practice in England, and is a member of the Department of Health Payment by Results Clinical Advisory Group.  She is also Visiting Professor in Primary Care Leadership at Buckinghamshire New University.


Kiran Mistry

Kiran joined the NHS in January 2017 from his previous role in the Ministry of  Justice as a legal advisor.

Kiran leads the IG workstreams for NHS England’s Technology, Digital Child Health, Test Beds and Integrated Care Systems programmes. He is also NHS England’s directions lead.






Jay Verma

A partner at Shakespeare Health Centre (SHC) since 2014, Jay had taken on the challenge to transform the poor performing practice into a successful one. SHC team won the General Practice Awards in 2017 for the Clinical Team of the Year for Diabetes.

He has shared his learning of best practice with North West London STP, amongst other Commissioners and Federations, as well as practices.

Jay enjoys redesigning clinical services in order to improve patients’ well-being. He believes education is fundamental to our well-being and that it should be targeted at both, patients and clinicians, before any clinical service is launched.

Furthermore, his interest in using technology to help improve patients’ well-being has led him to develop IT solutions in order to automate as many functionalities in primary care as possible. The use of Smart Searches is just one method.


Karen Storey

Karen is the primary care nursing lead in NHSE nursing directorate, leading on the general practice nursing ten point plan. Prior to this she was primary care lead nurse workforce at Health Education England West Midlands leading on Training Hubs (Community Education Provider Networks).

She has held previous positions as Primary Care Nurse Facilitator in a CCG / PCT, Primary Care Access Nurse & Clinical Lead Nurse for an NHS Walk – In Centre. She has a background as a general practice nurse and advanced nurse practitioner she also qualified as an independent nurse prescriber. Karen has an MSc in Health Studies.

Karen has held various national roles to develop the HEE GPN career framework, nurse lead on the HEE primary care workforce commission ‘The future of primary care creating teams for tomorrow’, HEE national general practice nursing workforce plan ‘Recognise, Reform, Rethink’. Karen’s role as associate lecturer in the Faculty of Applied Health Care Research University of Birmingham has included visits to primary care in Denmark, Netherlands and China.

She has a particular interest in growing nursing leadership in primary care, and has developed a shared leadership programme for primary care known as a ‘Triumvirate leadership’. Karen is currently involved in writing a book entitled collaboration in primary care.


John Griffiths

John is a Business Development Director within Egton and specialisies in improving efficiencies within primary care.






Tracy Dell

Tracy has worked in healthcare for over 20 years in the voluntary sector, secondary and primary care. She has been a Practice Manager at Plane Trees Group Practice since 2003. Tracy also works on a consultancy basis providing practices with targeted management, IM&T, HR, procurement, GPFV and resilience support. She recently project managed the mobilisation of a struggling practice to a new provider. She has worked with CCG, LMC and her GP federation to deliver the GPFV programmes. Tracy is a trustee for Calderdale Carers Project and have recently been shortlisted for this year’s practice manager of the year award.



Rena Amin

Rena combines two key roles within her current portfolio. In her management role as an Assistant Director NHS Greenwich CCG, she leads on commissioning for medicines, pathway re- designs for planned and unplanned care and for the financial monitoring of medicines optimisation budgets. Rena is also the Managing Partner of Hartland Way Surgery where her role as a Clinical Associate provides a platform for medicines optimisation. As an Independent Prescriber, she has a patient facing role, improving access in general practice and maximising patient outcomes. Her portfolio also includes implementation of new service developments and healthcare service redesigns.  As one of the first pharmacist partners in the UK, she has established that patient care can be enhanced by bringing a multidimensional overview to primary care. She has a keen interest in training and mentoring, improvement in clinical outcomes and preventative strategies. Her strengths are in corporate management and improving primary care by appropriately collaborating with a wide range of stakeholders and adoption of innovative schemes.



Dr Vipan Bhardwaj

Dr Bhardwaj has been an NHS GP for nearly 20 years.  He became, and continues to be, a full-time GP Partner in 2005 and is currently the Executive Partner of Modality Partnership’s Wokingham Division.  He was the lead Partner for the development of the multi-award winning Wokingham Medical Centre which opened in 2014.

Outside of Modality Partnership commitments he is an experienced hill-walker, has trekked many of the world’s mountain ranges and still regularly heads for the hills as often as possible.  He is a keen, though novice, rock climber and sea kayaker.



Ali Moran

As an experienced operational manager (sales, sales support, marketing and customer service) turned HR professional Ali Moran is able to provide pragmatic and relevant advice and guidance on all aspects of managing a team, with an emphasis on creating excellent performance.

Ali also delivers focused and results orientated training and this, and her advice, is underpinned by a master’s degree in Employment Law.

Ali has also lectured in employment law at under-graduate and post-graduate level at Anglia Ruskin University in Chelmsford.



Neha Shah

Neha is a Legal Director in the Commercial team and specialises in advising on a range of transactional and regulatory matters in the primary care sector.

Neha has extensive experience in advising GP clients on a wide range of issues including advising general practice on working at scale, the formation of super-partnerships and federations, advising on NHS Contracts and the NHS Pensions Scheme and the incorporation of GP practices.

Neha has established over 40 GP federations and super-partnerships across the country and can provide practical advice on the issues facing primary care.

Neha has worked on creation of the largest super-partnership in the country and the vertical integration project involving collaboration between a Trust and GP practices.  

Ali Moran

As an experienced operational manager (sales, sales support, marketing and customer service) turned HR professional Ali Moran is able to provide pragmatic and relevant advice and guidance on all aspects of managing a team, with an emphasis on creating excellent performance.

Ali also delivers focused and results orientated training and this, and her advice, is underpinned by a master’s degree in Employment Law.

Ali has also lectured in employment law at under-graduate and post-graduate level at Anglia Ruskin University in Chelmsford.


Heidi Wright

Heidi Wright is a registered pharmacist and has worked across different sectors of pharmacy. Heidi joined the RPSGB in 2005 as Head of Quality Improvement moving to Head of Practice and is now Practice and Policy lead for England at the Royal Pharmaceutical Society (RPS). In this role Heidi has developed guidance supporting better transfer of medicines information when patients move between different care settings. Heidi co-authored the guidance: Medicines Optimisation: Helping patients to make the most of medicines’ which is being used nationally to support patients to get the most from their medicines. Heidi is currently leading the implementation of ‘Now or Never: Shaping Pharmacy for the Future’ and is responsible for developing the policy for the associated campaigns. Previously she was Assistant Director for NPC plus and authored the ‘Good practice guidance to the management of controlled drugs in primary care.’  Heidi was integral to the development of the Essex Practice Development unit for Community Pharmacy and has worked both in community pharmacy and primary care.


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management