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London Programme


08.40 – 09.20 Registration and networking
09.20 – 09.30 Chair’s opening remarks
09.30 – 10.10

General Practice Forward View: Progress so far and future vision

  • What has been achieved so far?
  • Updates on GP indemnity, practice resilience and Time for Care.
  • Delivering Sustainability and Transformation Partnerships.

Dr Arvind Madan, Director of Primary Care, NHS England



Stream 1

Chair: Jan Harley Doyle, Founder, LifeStyle Options®, Professional Development Specialist and Coach

Stream 2

Chair: Virginia Patania, Practice Manager and Managing Partner, Jubilee Street Practice

Stream 3: 

Chair: Steve WIlliams, Co-chair, Practice Management Network, Council Member, AMSPAR 

10.15 – 10.55

How to get the most out of patient participation groups: More than just a box tick exercise

  • Recognising the value of an active PPG in helping to meet targets and objectives.
  • Improving bilaterial communication.
  • Using PPGs to build stronger links with your community.

Patricia Wilkie, President and Chairman, NAPP

New Models of Care: Vision and progress

  • Explaining the different models – federations, super partnerships, hubs and MCPs.
  • How the General Practice Forward View encourages working at scale.
  • How could this improve patient care?

Dr Pooja Arora, Portfolio GP, BMA General Practitioners Committee, Birmingham LMC Freelance Rep


 Where do I go for funding?

  • Current funding streams and their criteria.
  • Outlining future funding pots and timelines.
  • Technical requirements for continuing enhanced services.

Steve Williams, Co-chair, Practice Management Network, Council Member, AMSPAR

10.55 – 11.30 Exhibition and networking
11.30 – 12.10

Practical HR, through the eyes of the practice

  • Performance management – managing the good, bad or indifferent employees and ensuring you get it right!
  • Change management – whether it;s change you choose, change due to funding cuts or surgery hours – how do you handle staff correctly?
  • Busting the HR myths – you’ve read it, you’ve heard of it… but how true is it?

Flora Neville, National Employment Law Presenter, Avensure Ltd

Supported by Avensure

Options for joint working: The spectrum of love

  • How to find the best way to form successful relationships with other practices.
  • Which legal models are best: Informal alliances vs corporate vehicles – the pros and cons.

Sam Hopkins, Partner and Head of GP Group, Capsticks

Mark Jarvis, Senior Solicitor, Capsticks

Supported by Capsticks

Creating a digital eco-system in general practice

  • The use of online and digital solutions to create new ways of working. 
  • Creating patient experiences that meet the increasing expectations created in the consumer world.
  • Putting primary care at the heart of a digital economy.

Edward Bellamy, Product Director, Egton

Supported by Egton

12.15 – 12.55

The new girl: A template for successful induction

  • Legal consequences of my inadequate induction procedure.
  • Steps to move forward from an induction disaster.
  • Orientation and training of the employee in the organisation culture.

Andy Briggs, Managing Partner, Hathaway Medical Centre

Supported by Blue Stream Academy

Bid writing workshop: Tips and tricks for writing a winning tender

  • NHS tendering process explained.
  • Effectively articulating your organisation’s strengths and ability to meet specification.
  • Delegating responsibilities and preparing ahead of a tender.

Sue Chescoe, Managing Director, HealthcareBids

IR35: A guide for the healthcare sector

  • Explaining the changes to IR35 legislation
  • Criteria for assessment – self-employed or employed?
  • Implications for your practice. 

James Williams, Partner, Hill Dickinson LLP


13.00 – 14.00 Lunch and exhibition
14.00 – 14.40

KEYNOTE ADDRESS: How to bring joy and meaning to work in general practice

Dr Asiya Yunus, Medical Director/LMC Secretary, Londonwide LMCs and Londonwide Enterprise Ltd

14.45 – 15.25

When recruitment gets tough, the tough get recruiting

  • Making your practice more attractive to trainees and recruits.
  • Upskilling and maximising contribution from current staff.
  • Creating a training culture.

Jo Wadey, Practice Manager, St Lawrence Surgery

Dragons’ Den: Alternative income streams and efficiency improvements

With the audience as the ‘dragons’, listen to the pitches put forward, ask questions and take your vote on what you think is the best option for increasing revenue and improving efficiency.

Virginia Patania, Practice Manager and Managing Partner, Jubilee Street Practice

Caroline Kerby, Managing Partner, Brentfield Medical Centre

Are you prepared for the incoming EU General Data Protection Regulation?

  • What does this mean for you, and what about Brexit?
  • Who and what the GDPR applies to.
  • Demonstrating good data protection.

James Leaton Gray, Director, The Privacy Practice

15.25 – 15.50

Exhibition and networking

15.50 – 16.30

When time management isn’t enough: Using mindfulness as a tool to manage stress

  • Effects of prolonged exposure to stress and benefits of mindfulness.
  • Coping techniques.
  • Incorporating mindfulness into your day-to-day role.

Dr Tamara Russell, Director, Mindfulness Centre of Excellence

You can gain up to 4.5 hours towards your CPD by attending this event.

To receive more information by email, please send us your details to

free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management