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Also from Management in Practice:

London Programme


Please note this is the 2018 agenda to give you a taste of what will be covered at a Management in Practice event.

This page will be updated in 2019.

08.40 – 09.20 Registration and networking
09.20 – 09.30


Welcome conference address:

Management in practice editorial team

09.30 – 10.10

Delivering a sustainable future for general practice

• Tackling workforce and workload pressures: How can we turn this around?
• What needs to be done to save general practice for the future?
• Outlining the problems facing General Practice and describing the solutions.

Dr Richard Vautrey, Chair, BMAGPs Committee and Member, GPC Executive @rvautrey


Stream 1

Chair: Steve WIlliams, Co-chair, Practice Management Network, Council Member, AMSPAR 

Stream 2

Chair: Claire Oatway, Practice Manager, Beacon Medical Group

Stream 3: 

Chair: Val Hempsey, Practice Manager, The Bridges Medical Practice and NHS Newcastle Gateshead CCG

10.15 – 10.55

The Road to Collaboration – a practical guide to key legal issues

  • The current climate.
  • Options for collaboration – practical issues to consider.
  • Property issues.

Sam Hopkins, Partner and Head of GP Group, Capsticks LLP

Neha Shaw, Legal Director, Capsticks LLP

Sponsored by:

Increasing patient engagement through digital technology

• Explore some of the challenges and opportunities in engaging
with and supporting patients through digital channels.
• Understand how to meet the changing requirements of patients
in an ‘always on’ world.
• See how small changes to ways of working can have wide
reaching benefits for practices and patients.

John Griffiths, Business Development Director, Egton and specialising in improving efficiencies within primary care

Sponsored by:

Employment law masterclass

  • Understand the principles to effectively manage short and long term absence.
  • Understand the various ways to communicate and maintain performance and behavioural standards.
  • Understand the legal framework for managing unacceptable conduct and performance, up to and including dismissal.

Ali Moran, Employment Law Specialist, Avensure

Sponsored by:



10.55 – 11.30

Exhibition and networking

The seminar rooms will be closed during this time. Participate in our exhibitor postcard competition for your chance of winning £150.

11.30 – 12.10

An update from the CQC: Now and what’s coming up

• Gain a better understanding of the next phase of inspections.
• Learn from the best practice examples that CQC have found in inspections so far.
• Find out more the latest and upcoming publications.

Professor Ursula Gallagher, Deputy Chief Inspector, Care Quality Commission


Collaborative working at scale

• Case study example Modality Partnership, the first national super partnership in the UK.
• What can we learn from this super practice model?
• How can practice expectations be met by operating at a larger scale?

Dr Vipan Bhardwaj, Executive Partner (Wokingham), Modality Partnership @ModalityGP

Social prescribing: The vision for London

  • Why social prescribing?
  • What are the essential features of a social prescribing scheme?
  • How has social prescribing worked to support a GP practice and patient in London?

Dr David Paynton, National Clinical Lead for Commissioning,
Dr Jagan John,
Chair, Barking and Dagenham CCG @SP_wiki 


12.15 – 12.55

Increasing QoF income and reduce appointment cancellations

  • We discuss and demonstrate the benefits of integrating your
    telephony with EMIS, System One and Vision.
  • How to keep your patient mobile numbers up to date, and GDPR
  • How to maximise staff productivity and reduce DNA.

Paul McCafferty, General Sales Manager, BDR
James Collins, Patient Connect Specialist

Sponsored by:

Building clinical pharmacy support into patient care in general practice

  • Integrating and innovating with the whole pharmacy system.

Heidi Wright, Practice and Policy Lead for England, Royal Pharmaceutical Society

Sponsored by:

Creating a Sustainable and Resilient Primary Care Workforce

• Modelling services based on clinical need rather than patient demand.
• Delivering the employee life cycle, from induction to career progression.
• Retaining talent – investing in your workforce.

Caroline Richardson, Learning and Development Director, OneWorkforce @one_workforce

Sponsored by:


13.00 – 14.00

Lunch and exhibition

The seminar rooms will be closed during this time. Participate in our exhibitor postcard competition for your chance of winning £150.

14.00 – 14.40

KEYNOTE ADDRESS: Creating a more integrated health care system in London

• Integration of community services and primary care.
• Devolution and what model works best for London?
• Recruitment and retention of GP’s.

Dr Lisa Harrod-Rothwell, Lead Medical Director, Londonwide LMC ‘s

14.45 – 15.25

Supporting general practice management staff around the GPFV agenda

  • GPFV Associate Role: Working collaboratively with CCG, LMC and
    GP Federation.
  • Engaging and involving practices, overview of work to date and
    future plans.
  • Designing programmes to support practice staff to improve
    services for our patients.

Tracy Dell, Practice Manager, Plane Trees Group Practice, West

How to successfully transform  a poor performing practice to improve patient well-being

  • Improve patients’ well-being through the re-design of key clinical services.
  • Processes on how to increase the number of patients on your disease register.
  • Using technology to help improve patients’ well-being.

Dr Jay Verma , GP Partner , Shakespeare Health Centre and Chief Business Development Officer and Clinical Governance Lead, Data Care Solutions

New roles in general practice: Understanding the possibilities of recruiting new clinical functions including GP’s, pharmacists, physician associates,  and GPN

• How successful has this been in meeting the GP forward view?
• How to recruit retain and return pharmacists, physician associates and  the nursing workforce  to general practice?
• Role clarification for pharmacists, nurses and physical associates working as a multidisciplinary team to avoid duplication of roles.

Karen Storey, Primary Care Nursing Lead, Nursing Directorate, NHS England

Rena Amin, Joint Assistant Director Medicine Management, NHS Greenwich Clinical Commissioning Group and Clinical Associate, Hartland Way Surgery @aminrena

Professor Liz Hughes, Regional Director and Dean for Education and Quality, London and South East

15.25 – 15.50

Exhibition and networking

The seminar rooms will be closed during this time. Participate in our exhibitor postcard competition for your chance of winning £150.

15.50 – 16.30

Data sharing guidelines in general practice

  • Best practice when data sharing.
  • Meeting legal obligations of common law and Data Protection (GDPR).
  • Advice and guidance.

Kiran Mistry, Data Sharing and Privacy Specialist, NHS England

Produced by Cogora on 02/08/2018 

*Please note that this is a draft agenda and subject to change

Accredited by AMSPAR

**We would like to thank our exhibitors for supporting this meeting. Unless stated in your programme, they have had no input into the agenda, speaker selection or content.

*** Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions.  If you allow your badge to be scanned, you agree for those companies to contact you about their products, events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor.

free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management