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Also from Management in Practice:

London Programme


08.40 – 09.20 Registration and networking
09.20 – 09.30

Chair’s opening remarks

09.30 – 10.10

Delivering a sustainable future for general practice

• Tackling workforce and workload pressures: How can we turn this around?
• What needs to be done to save general practice for the future?
• Outlining the problems facing General Practice and describing the solutions.

Dr Richard Vautrey, Chair, BMAGPs Committee and Member, GPC Executive @rvautrey


Stream 1

Chair: Steve WIlliams, Co-chair, Practice Management Network, Council Member, AMSPAR 

Stream 2

Chair: Claire Oatway, Practice Manager, Beacon Medical Group

Stream 3: 

Chair: To be confirmed.

10.15 – 10.55

Key legal issues relating to GP surgery premises: Including avoiding and resolving disputes

• ETTF and other funding opportunities.
• New surgery developments and leases (including sale and leaseback).
• Landlord and tenant, and other, premises disputes, including between partners.

Speaker to be confirmed.

Sponsored by:

Increasing patient engagement through digital technology

• Explore some of the challenges and opportunities in engaging with and supporting patients through digital channels.
• Understand how to meet the changing requirements of patients in an ‘always on’ world.
• See how small changes to ways of working can have wide reaching benefits for practices and patients.

Speaker to be confirmed.

Sponsored by:

Employment law masterclass

  •  Sickness, absence & long term sickness.
  • Disciplinaries & dismissals.
  • Managing employees.

Speaker to be confirmed.

Sponsored by:



10.55 – 11.30 Exhibition and networking
11.30 – 12.10

Data sharing guidelines in general practice
• Best practice data sharing between practices and NHS England.
• What now? The GDPR has come into effect so what activities should I be undertaking?
• Data sharing refresher courses for your staff: Be in the know.

Dawn Monaghan, Head of Data Sharing and Privacy, NHS England, Head of Strategic IG NHS Digital and Director Information Governance Alliance


Collaborative working at scale

• Case study example Modality Partnership, the first national super partnership in the UK.
• What can we learn from this super practice model?
• How can practice expectations be met by operating at a larger scale?

Dr Vipan Bhardwaj, Executive Partner (Wokingham), Modality Partnership @ModalityGP

Social prescribing: The vision for London

• Community based initiatives: What works?
• How can we learn from active signposting?
• Bringing diverse communities together and cross borough working.

RCGP Lead, Social Prescribing and Senior representative, Healthy London Partnership 

Speaker to be confirmed.

12.15 – 12.55

HR and Performance management

Industry sponsorship in progress.

Dealing with stress in the workplace

• How to overcome the pressures of recruitment and retention in your practice.
• How to keep staff morale high.
• How to effectively deal with stress in a fast pace environment.

Speaker to be confirmed.

Creating a Sustainable and Resilient Primary Care Workforce

• Modelling services based on clinical need rather than patient demand.
• Delivering the employee life cycle, from induction to career progression.
• Retaining talent – investing in your workforce.

Caroline Richardson, Learning and Development Director, OneWorkforce @one_workforce

Sponsored by:


13.00 – 14.00 Lunch and exhibition
14.00 – 14.40

KEYNOTE ADDRESS: Creating a more integrated health care system in London

• Integration of community services and primary care.
• Devolution and what model works best for London?
• Recruitment and retention of GP’s.

Dr Lisa Harrod-Rothwell, Lead Medical Director, Londonwide LMC ‘s

14.45 – 15.25

Could DNAman be a Transformer?

  •  Learn more about how DNA’s are a problem, not just a chance to catch up.
  • How to tackle DNA’s in partnership with patient group representatives and community collaboration.
  • Education to the effect of DNA’s is important to be embedded into the psyche.

Blake Foster, Practice Manager, Chapelgreen Practice, Sheffield @BlakeFosterGPSM and Dr Amar Rughani, GP Partner, Chapelgreen Practice, Sheffield @AmarRughani

How to successfully transform  a poor performing practice to improve patient well-being

  • Improve patients’ well-being through the re-design of key clinical services.
  • Processes on how to increase the number of patients on your disease register.
  • Using technology to help improve patients’ well-being.

Dr Jay Verma , GP Partner , Shakespeare Health Centre and Chief Business Development Officer and Clinical Governance Lead, Data Care Solutions

New roles in general practice: Understanding the possibilities of recruiting new clinical function including GP’s, pharmacists and GPN

• How successful has this been in meeting the GP forward view?
• How to recruit retain and return nursing workforce and pharmacists to general practice.
• How is general practice going to sustain the GPN workforce?

Karen Storey, Primary Care Nursing Lead, Nursing Directorate, NHS England

Rena Amin, Joint Assistant Director and Clinical Associate, NHS Greenwich Clinical Commissioning Group and Hartland Way Surgery @aminrena

Other panellists to be confirmed.

15.25 – 15.50

Exhibition and networking

15.50 – 16.30

An update from the CQC: Now and what’s coming up

• Gain a better understanding of the next phase of inspections.
• Learn from the best practice examples that CQC have found in inspections so far.
• Find out more the latest and upcoming publications.

Ursula Gallagher, Deputy Chief Inspector, Care Quality Commission

Produced by Cogora on 17/07/2018 

*Please note that this is a draft agenda and subject to change

Accredited by AMSPAR

**We would like to thank our exhibitors for supporting this meeting. Unless stated in your programme, they have had no input into the agenda, speaker selection or content.

*** Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions.  If you allow your badge to be scanned, you agree for those companies to contact you about their products, events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor.

free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management