This site is intended for health professionals only
Also from Management in Practice:

London Programme

Please note this is the September 2019 agenda to give you a taste of what will be covered at future events.

08.40 Registration

09.20 Chair’s opening remarks

09.30 – 10.10

Wellbeing in a complex world

  • Recognising complexity and why it’s important.
  • Conscious incompetence, a great place to grow.
  • Coherence and wellbeing, the key to success in VUCA environments.

Jane Pightling, Complex systems Coach and Facilitator, Evolutionary Transformations Group



Chair: Moira Auchterlonie, Chief Executive, Family Doctor Association


Chair: Karen Rydings, Managing Partner, Stanhope Mews West Surgery


Chair: Mairead Roche, Practice Manager, Trainer, Organisational Development Facilitator, Rosslyn Hill Practice

10.15 – 10.55

Partnership Deeds and Declarations of Trust

  • Partnership Deeds – Risk of partnership at will and keeping partnership deed up to date.
  • Declarations of Trust – What are they and why are they needed?
  • Key property issues for Primary Care Networks.
  • Sale and leaseback (is it for you?) and leases (when and why are they needed?)

Sam Hopkins, Partner, Capsticks Solicitors LLP
Puja Solanki, Associate, Capsticks Solicitors LLP

 Sponsored by 

How to handle patient complaints

  • Discussing how to avoid, manage, and resolve patient complaints.
  • The processes and common pitfalls of complaint handling.
  • How the MDU can help.

Dr Philip Zack, Medico-legal adviser, MDU

Sponsored by 

Online consultations – helping Shrewsbury Road Surgery become more accessible

  • Understand how our online consultation system is helping practices to adhere to the long term plan.
  • See how introducing more options for patients has improved the accessibility of appointments at Shrewsbury Road Surgery.
  • Explore some of the benefits of the system, and how it’s helped the practice and their patients.

Mohammed Shamraze, Business Development Director, Egton @newsfromegton

Mira Rajan, Practice Manager, Shrewsbury Road Surgery

 Sponsored by  

10.55 – 11.30 Exhibition and networking

11.30 –12.10

Don’t medicalise… socialise

  • What is social prescribing and its context within the long term plan?
  • What factors are required to support a scheme?
  • Opportunities and challenges faced with social prescribing.

Dr Mohan Sekeram, GP, Clinical Lead for social prescribing, Merton CCG and Wandsworth CCG

How to decrease stress levels among GPs within a practice

  • Recognising and managing GP burnout.
  • Healthy distribution of workload and duties.
  • Managing vexatious complaints.

Dr Deen Mirza, GP educationalist, self-help author and director of Better Doctor Training

Practice Managers – Jack of all trades… or masters of many?

  • Practice Management is a relatively new role within general practices. Has the role become a Jack of all trades and master of none?
  • Andy will present his reflections on practice management and 10 hints and tips on how to be the best you can be.
  • For GPs, Andy also offers an insight into how to get the best from the manager you may already have.

Andy Briggs, Business Consultant

Sponsored by 

12.15 – 12.55

Managing business risk in general practice

  • Your people are your most valuable asset and your biggest risk.
  • Planning for future change (expect the unexpected).
  • Growing the business, minimising risk and maintaining profitability.

Graham Leyfield, Business Development Manager, Wesleyan Financial Services Ltd @Wesleyan

Sponsored by  

Understanding and accommodating different GP personality types

  • Fast/assertive GPs versus slow/soft GPs.
  • Managing pathological doctor-patient co-dependency.
  • Dealing with the salaried/partner divide.

Dr Deen Mirza, GP educationalist, self-help author and director of Better Doctor Training


Digital staff-banks and collaboration; The solution to the locum challenge?

  • How to build and grow a successful staff bank, for all members of the primary care team.
  • Digital solutions for organising locum shifts.
  • Tips to filling vacant sessions.

Dr Ben Herring, GP Locum and Primary Care Lead, Locum’s Nest

Sponsored by 

12.55 – 13.55 Lunch, exhibition and networking

13.55 – 14.40

The wellbeing of healthcare practitioners

  • How wellbeing is more than just health and why it’s important.
  • What organisations can do to promote wellbeing.
  • The Pearson Report – what next for the NHS?

Dr Paul Litchfield CBE OStJ FRCP FFOM, Chair, What Works Centre for Wellbeing

14.40 – 15.05

Exhibition and networking

15.05 – 15.45

Responding to performance concerns – an overview

  • What constitutes a concern.
  • Understanding Performers List Regulations and maintaining high professional standards.
  • Who is involved in the management of concerns?

Anne Rothery, Adviser, Practitioner Performance Advice Service, NHS Resolution

QoF and maximising income for practices

  • What is new this year?
  • What changes can your practice make to benefit most from these changes?

Dr Gavin Jamie, GP, Whalebridge Practice

Improving capacity and patient access in primary care

  • Improving patient access and capacity in primary care.
  • Changing the way we work to ensure a sustainable workload.
  • Increasing patient satisfaction.

Dr Arfon Williams, GP, Ty Doctor

15.50 – 16.30

Tensions during organisational change; Exploring the shift from competition to collaboration

  • How power is experienced, used and abused.
  • Working with what becomes undiscussable.
  • Sustaining enough useful transparency.

John Higgins, Author, Researcher and Coach

16.30 Close of conference

Prepared by Cogora on 22/07/2019

*Please note that the agenda is subject to change

Accredited by AMSPAR

free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management