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30 November 2021

Hilton Newcastle Gateshead

Event Overview

Management in Practice London is a one day, free-to-attend conference designed specifically for Practice Managers, GP Partners, Administration teams, and those involved in running GP surgeries, federations, PCNs and other primary care medical services.

Comprised of a multi-stream agenda, an exhibition featuring leading suppliers and service providers, as well as dedicated networking time and the chance to put your questions to the experts, this event will support you and your team when it comes to providing the best possible patient care alondside running a successful business.

Topics that will be covered include HR, finance, technology, staff wellbeing, and legal issues.

Limited free tickets are available and will be allocated on a first come, first served basis.


In association with:




Book on our hotelmap

How to get there

Newcastle Central Station and metro station are approximately a 13 minute walk away. Gateshead metro station is approximately an eight minute walk away.

The nearest bus stops are Hills Street, Wellington Street of Hillside Quay.

From the north – take the A167 into the city centre and cross Tyne Bridge. The Hilton will be on your right, you will need to follow the A167 until you can turn off and re-join in the opposite direction. Once heading back into the city centre, take the left turn into Bottle Bank and the Hilton will be in front of you.

From the south – Follow the A1 towards Newcastle, turn off onto the A184, and follow the A184 all the way until you reach the A167. Turn left onto the A167 and then follow for approximately 100m until you reach Bottle Bank. Turn left on to Bottle Bank and the Hilton will be in front of you.

Parking is available at the venue for a discounted fee of £4 for the whole day. Simply validate your ticket at the hotel reception.


Stream 1

Stream 2

8:30 am

Registration and networking in the Exhibitors Hall

9:20 am

Chair’s welcome

Kay Keane, director, IGPM

Chair’s welcome

Myra Upton, president of AMSPAR

9:30 am

PCNs and place based care – how do we drive better outcomes for our patients?

  • What are PCNs and what’s the point?
  • Pros and cons of PCNs
  • Example of how PCNs could work with integrated care organisation in Manchester

Dr Sohail Munshi, chief medical officer of Manchester and Trafford Local Care Organisations

Using advanced care navigation to get the best of your ARRS across practices in your PCN

  • How to ensure your patients get to see the right person at the right time at the right place
  • How to manage AR staff across practices
  • Working with partner organisations

Dr Brigid Joughin, experienced GP and clinical director OW Newcastle PCN

10:15 am

An update on the NHS Pension including the McCloud Judgement

  • Wesleyan has been providing financial advice for over 180 years.
  • With specialist advice in helping Healthcare Professionals in General Practice and their families to navigate the NHS Pension, help to make the most of their savings, as well as mortgage advice, family & income protection and Partnership Protection.
  • Whatever stage you are at in your career, whatever your role in the Practice, you can rely on us to help you plan your finances.

Paul Murphy, senior financial consultant, Wesleyan

Sponsored by:

What Really Matters!

Maximising Wellbeing, Appointments & Finance

  • Top 5 tips for improving wellness in the workplace
  • Providing practices with the essential toolkit to optimise patient access and claims
  • Best Practice guided learning on how to implement change and transformation projects in General Practice

Dr Riaz Jetha, director, Health Integration Partners

Allison Homer, managing director, Edenbridge Healthcare Limited

Ben Hampshire, head of customer relationships, Edenbridge Healthcare Limited

Amanda Meehan, senior practice manager, Health Integration Partners

Sponsored by:

11:00 am

Coffee Break and networking in the Exhibitors Hall

11:40 am

LGBTQ+/ Gender identity inclusion in general practice

  • Healthcare inequalities and intersectionality
  • LGBTQ+ inclusion
  • Gender affirming practice in primary care

Dr Sam Hall, GP partner, Brighton Health and Wellbeing Centre

Data protection & GDPR three years on – an update

  • A recap of the basics of Data Protection (e.g. What is personal data? What is a lawful basis? Etc)
  • Practical guidance to comply with the privacy laws (i.e. what are the 5 key things we need to focus on?)
  • Demonstrating good data protection and summary of enforcement actions to show key risk points

Alexander Milner-Smith, partner, Lewis Silkin

12:30 pm

Measure what matters to your practice team’s wellbeing: Implementing proactive interventions informed by data and delivered using behavioural science

  • Understanding where to begin when considering how to improve the wellbeing and resilience of your team
  • Understanding wellbeing domains, what is important to your team members and how data can help
  • How to create and develop an effective and individualised wellbeing strategy for your team

Alasdair Everest-Ford, head of OneWellness, OneMedical Group

Sponsored by:

Remote consultations and a sustainable model

  • Workforce versus workflow solutions
  • How will we recruit 6,000 doctors?
  • A HealthTech solution

John Wilkes, CEO, Tonsmor Doctors from Dr Morton’s

1:10 pm

Lunch and networking in the Exhibitors Hall

2:10 pm

Improving access to general practice through virtual clinics

  • Transforming care pathways in primary Care to improve access for patients in areas such as diabetes, mental health etc
  • Working as a primary care provider collaborative to enhance impact of integrated care systems working
  • Exploiting technology and new ways of working e.g. primary care digital app to enhance improvement work

Mani Dhesi, transformation director, SDSmyhealthcare GP Federation

When time management isn’t enough: Using mindfulness as a tool to manage stress

  • Effects of prolonged exposure to stress and benefits of mindfulness
  • Coping techniques
  • Incorporating mindfulness into your day-to-day role

Dr Tamara Russell, clinical psychologist, neuroscientist and martial artist specializing in mindfulness

2:50 pm

Misery is optional

The future of primary care is ours to shape
  • Why do great ideas seldom get quickly adopted?
  • If people are the answer, what’s the question?
  • What are the four pillars of good teamworking?
  • Why is Diversity about survival, not just fairness?

Dr Amar Rughani, retired GP Sheffield; provost Royal College of General Practitioners South Yorkshire North Trent Faculty

3:30 pm

Conference ends

*We would like to thank our exhibitors for supporting this meeting. This includes pharmaceutical companies including Bristol-Myers Squibb. Unless stated in your programme, they have had no input into the agenda, speaker selection or content.

** Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions.  If you allow your badge to be scanned, you agree for those companies to contact you about their products, events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor.

Alasdair Everest-Ford

Alasdair Everest-Ford

head of OneWellness, OneMedical Group

Alasdair is Head of OneWellness, which is the wellbeing division of OneMedical Group. He has over 20 years of experience in developing and leading teams within the wellbeing, fitness and sports industry. Alasdair is passionate about improving lives and making positive change.

Paul Murphy

Paul Murphy

senior financial consultant, Wesleyan

Paul has been with Wesleyan for 18 years, specialising in helping Healthcare Professionals in General Practice and their families in the North East of England. Prior to this he worked in the North East in other financial planning roles including personal and commercial banking and finance. During his time with Wesleyan he has helped to guide many people through the NHS Pension and on to a happy retirement and hopes to do so for many years to come.

Dr Amar Rughani

Dr Amar Rughani

retired GP Sheffield; provost Royal College of General Practitioners South Yorkshire North Trent Faculty

Amar was a full time GP for over 30 yrs in a large multi-professional training practice in Sheffield. His expertise was in medical education and assessment and he is a passionate believer in releasing the potential of the primary care team, the need for which has never been greater than in our current times. Getting the best from people and helping them to deliver is the essence of Leadership. Leadership is for everyone because we all have a difference to make and in 2020 Amar wrote a book for the whole team on this subject with his co-author and fellow GP, Joanna Bircher called The Leadership Hike: shaping primary care together, which has been widely read. @AmarRughani

John Wilkes

John Wilkes

CEO, Tonsmor Doctors from Dr Morton’s

Outnumbered 70 to 1 by Doctors John is the co-founder of Dr Morton’s with Dr Karen Morton. A patient advocate, former merchant banker, accountant and geographer, he realised that whilst improving access was his objective, better healthcare should be about ‘needs’ rather than ‘wants’. A solution to the workforce crisis is possible using technology if you bring GPs and Gynaecologists from areas of capacity to where they are needed most. The Morton Key keeps health system costs under control. Tonsmor Doctors from Dr Morton’s is a cost effective healthtech enabled workforce solution to rising inequality and the inverse care law for use in NHS GP surgeries free at the point of care. @DrMortons

Dr Brigid Joughin

Dr Brigid Joughin

experienced GP and clinical director OW Newcastle PCN

A GP in Throckley for 26 years, Brigid was mental health lead for Newcastle Gateshead CCG for two years. She was involved in early pilots of social prescribing in Newcastle and has worked closely with local voluntary sector organisations. She is on the board of Ways to Wellness and is clinical director of the Outer West Newcastle PCN with 53,000 patients in six geographically close practices. She has worked with the Time for Care team. She is also one of seven clinical directors in Newcastle. 

Mani Dhesi

Mani Dhesi

transformation director, SDSmyhealthcare GP Federation

Mani is a business change specialist with over 20 years strategic and operational experience, both in NHS national improvement bodies and private industry organisations. For the last 5 years he has been leading Primary Care transformation work as part of one of the UK’s largest GP Federations that covers a population of over 425k.

As the Transformation Director at SDSmyhealthcare GP Federation in Birmingham he has led the development of an extensive innovative transformation programme with new services in Prescription Ordering, Diabetes, CKD, Frailty, Mental Health, MSK, Urology, Epilepsy and Dermatology. Many of these services have received national recognition such as the Prescription Service being rated as ‘Outstanding’ by CQC. Frailty, Diabetes and Mental Health services were HSJ Innovation Award Finalists and the Diabetes won a nation GP innovation Award. This work has led to Mani being asked to take a key position on the NHS England Outpatients Transformation Steering committee.

Dr Sam Hall

Dr Sam Hall

GP partner, Brighton Health and Wellbeing Centre

Sam qualified in London in 1993, and became a GP after a 15 year career as a hospital consultant.

He has several areas of interest in general practice including women’s health, trans affirming care, food as medicine, neurodivergence and trauma informed practice.

Sam’s passion is training a multi-professional primary care workforce suited to meeting the needs of those facing healthcare inequalities.

It is a basic human right to have our healthcare needs met, and enabling this requires a different way of learning.  Changing the health of the nation necessitates making healthcare accessible to all. He lives in Brighton with his family, has given up his car, tries to cycle instead and sings in an LGBT choir for kicks.

Dr Sohail Munshi

Dr Sohail Munshi

chief medical officer of Manchester and Trafford Local Care Organisations

Sohail is a practicing GP in Manchester and has been for over 25 years. He is responsible for leading the clinical strategy of MLCO and TLCO, aiming to improve population health and wellbeing by turning the strategy into reality.

Alexander Milner-Smith

Alexander Milner-Smith

partner, Lewis Silkin

Kay Keane

Kay Keane

director, IGPM

Amanda Meehan

Amanda Meehan

senior practice manager, Health Integration Partners

Amanda is an experienced GP Practice Manager specialising in compliance and long term solutions including working at scale. Amanda is a graduate of the NHS Improvement Leader programme, trained coach and tutor on the Chartered Management Institute General Practice Management Programme. Amanda has also successfully managed quality improvement projects using the Model for Improvement and is passionate about resilience in primary care. Amanda is the lead on the Virtual Practice Manager Support Service for Health Integration Partners.

Dr Riaz Jetha

Dr Riaz Jetha

director, Health Integration Partners

Riaz is dual qualified as a GP and Management Consultant. He strongly believes in the value well organized, positive general practice can bring to communities and commissioners. His interests lie in resilience, quality improvement and organizational development. To date Riaz has worked with over 120 practices and 60 PCNs across numerous CCG areas as well as delivering training to hundreds of practice teams. Riaz maintains a weekly clinical commitment at his practice.

Ben Hampshire

Ben Hampshire

head of customer relationships, Edenbridge Healthcare Limited

Ben joined the Edenbridge team in 2018 working frontline with NHS organisations deploying and delivering training around our flagship APEX product. Since joining the team, Ben has seen first-hand the power of data-driven decision making to support quality improvement in Primary Care and is passionate to see as many organisations embrace analytics to identify and apply actionable insights to improve productivity, efficiency and patient access in Primary Care. Now leading our customer-facing operations, Ben’s drive and ambition is to see APEX effectively embedded into Primary Care to support transformation and improvements in line with the NHS Long Term Plan.

Allison Homer

Allison Homer

managing director, Edenbridge Healthcare Limited

Allison has over twenty five years experience working within the Healthcare Sector with extensive knowledge and expertise of the market. With over five years NHS experience working within primary care in partnership with both clinicians and senior management, this insight and experience adds significant value and knowledge. Having also worked at Director level at EMIS for over 12 years, Allison’s principle skills include, management, leadership, defining and shaping sales strategies and solutions. Allison is ideally placed at Edenbridge to help shape and inform the next generation of healthcare IT.

Dr Tamara Russell

Dr Tamara Russell

clinical psychologist, neuroscientist and martial artist specializing in mindfulness

Tamara is a clinical psychologist who works within an applied translational neuroscientific approach. Her neurocognitive model of mindfulness helps busy working healthcare professionals understand the rationale for the applied techniques she offers. Her practical tools and techniques are designed with the brain in mind for maximum impact in the most demanding and extreme environments. Caring for carers (paid and unpaid) in ways that are accessible and meaningful is her passion. Her mind-body-brain approach is further informed by her love of Shaolin Kung fu and the deep embodied insights gained through her martial arts journey. Tamara is the author of “Mindfulness in Motion” and “#whatismindfulness” – books that outline practical, secular mindfulness approaches suitable for all. @drtamararussell

Myra Upton

Myra Upton

president of AMSPAR

Worked in Primary Care for 25 years in Lincolnshire. President of AMSPAR for 10 years, member of the Practice Managers Network steering group, MiP judge for Receptionist of the Year Award, internal QA Assessor for Level 5 DPCHM delivered by AMSPAR.