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London

14, September, 2021

ILEC Conference Centre

Event Overview

Management in Practice London is a one day, free-to-attend conference designed specifically for Practice Managers, GP Partners, Administration teams, and those involved in running GP surgeries, federations, PCNs and other primary care medical services.

Comprised of a multi-stream agenda, an exhibition featuring leading suppliers and service providers, as well as dedicated networking time and the chance to put your questions to the experts, this event will support you and your team when it comes to providing the best possible patient care alondside running a successful business.

Topics that will be covered include HR, finance, technology, staff wellbeing, and legal issues.

Limited free tickets are available and will be allocated on a first come, first served basis.

How to get there

Public Transport

Sitting at the edge of zone 1, West Brompton and Earls Court stations are both within walking distance giving easy access to all central district of London and Heathrow Airport. Transport for London tube map.

Driving

ILEC is a quarter of a mile (400m) from the A4, providing easy access to the M4, M5 and M40.

Parking

There is a car park in the basement of the hotel with 140 parking bays. Guests and delegates can benefit from preferential resident rates as follows:

  • Up to 2 hours £5 (£5 for non residents)
  • Up to 4 hours £8 (£8 for non residents)
  • Up to 6 hours £11 (£11 for non residents)
  • Up to 9 hours £12 (£17 for non residents)
  • Up to 12 hours £14 (£19 for non residents)
  • Up to 24 hours £17 (£24 for non residents)

Coming soon

Coming soon

 

Stream 1

Stream 2

Stream 3

8:30 am

Registration and networking

9:20 am

Chair’s welcome

Chair’s welcome

Representative from AMSPAR,

Chair’s welcome

Moira Auchterlonie,Chief Executive, Family Doctors Association

9:30 am

CCG, STP, ICS – what does the change in commissioning mean for my practice?

  • Understanding the new structures and what role they play
  • Who makes commissioning decisions
  • What happens to existing relationships
Dr Rakesh Marwaha, GP and Managing Partner, Moir Medical Centre

HR and employment update 2021

  • What’s new?
  • Considerations post-pandemic and post-brexit
  • Remote working

Jill Coote, Senior Partner, Jill Coote & Associates

Remote consultations: Transitioning to a sustainable and practical model for using remote technology

  • Best practice for use of remote consultations
  • Ensuring remote consultation or triage saves clinical time
  • Patient access
10:20 am

The legal considerations for PCNs forming a corporate structure

  • Practical considerations and future planning for PCNs
  • Types of corporate structures
  • Delivery of services and employment vehicle
Neha Shah,Partner, Primary Care Team, Capsticks

Sponsored by:

COVID-19: Did it make us, or did it break us?

Andy Briggs,

Sponsored by:

Post Pandemic Surgery Telephony

  • What to expect post pandemic and how to rise to the challenge with telephony
  • Support surgery staff and improve surgery efficiency using technology and best practice
  • Better patient outcomes using integration with surgery systems

Antoine Lever, Director, babblevoice.com

Sponsored by:

11:00 am

Exhibition and networking

11:40 am

Resilience and wellbeing for you and your team

  • What is resilience?
  • Cultivating wellbeing within your team
  • Reducing burnout improving staff morale
Dr Karen Forshaw,GP and Author, How to Rise – A Complete Resilience Manual Chrissie Mowbray,Chartered Physiotherapist and Author, How to Rise – A Complete Resilience Manual

Building capacity in primary care: Making the most of ARRS roles

  • What should I expect from additional roles in general practice?
  • Getting the most of your new recruits through effective supervision and training
  • Who to contact for support for recruitment and retention

PPA Master Class – Getting paid in full for your Personally Administered Items

  • What items can you claim for?
  • Do your staff do it correctly?
  • Reconciling Open Exeter/PCSE payments with claims

Tracy Hole,Founder, Ash Lane Consulting and Former Practice Manager

12:30 pm

Understanding your NHS Pension Scheme: How well will it provide for your future?

  • Membership types and pension sections
  • Increasing your NHS pension benefits and alternative ways of saving for retirement
  • Key Scheme benefits, Covid-19 related changes and pension age discrimination

Sponsored by:

Getting the most out of your Primary Care Premises

Caroline Day,National Collaboration Director OneMedical Group

Rachel Beverley-Stevenson,Co-founder, Executive Chair, Property Director OneMedical Group

Sponsored by:

Managing inbound demand through your practice website

  • How your practice website can be an effective tool in controlling and managing access online.
  • Tips to increase your website’s usability for patients.
  • Case study examples of best practice

Thomas Porteus,CEO, Iatro Partners

Sponsored by:

1:10 pm

Lunch and exhibition

2:10 pm

New PCN Service specifications – what do they mean for my practice and PCN?

  • Preparing for new services including anticipatory care and new ARRS roles
  • What funding is available and when?

Panel: The irate patient

  • Managing patient expectations during increase workload
  • Practical tips for improving relationships and protecting staff
  • What are my rights?

Dr Rob Hendry,Medical Director, Medical Protection Society

2:50 pm

CQC: What’s new for primary care inspections?

  • Understanding the implications of the latest regime
  • CQC during and after the pandemic
  • Lessons learnt from the last 12 months
  • Key findings from DNACPR review
Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care, CQC
3:30 pm

End of conference

Chrissie Mowbray

Chrissie Mowbray

Chartered Physiotherapist and Author, How to Rise – A Complete Resilience Manual

Chrissie is a Charted Physiotherapist graduating from Sheffield Hallam in 1993. She completed a diploma in Hypnotherapy and became a practitioner of NLP in 1998. She finished a diploma of Psychotherapy and CBT in 2019. Chrissie runs her own holistic Physiotherapy and Sports Therapy Clinic.  

Along with her colleague and co-presenter, Dr Karen Forshaw, they regularly contribute to health news and education for the BBC.

They are passionate about self-mastery, believing that personal resilience is the key to overall wellbeing. Through their experience of providing resilience training for hundreds of healthcare professionals, they know of the enormous capacity of the individual for growth. They teach an extensive range of tools and techniques to help individuals improve their resilience and cultivate wellbeing. Their ‘Resilience Toolkit’ allows delegates to stay afloat whatever the weather


Dr Karen Forshaw

Dr Karen Forshaw

GP and Author, How to Rise – A Complete Resilience Manual

Dr Karen Forshaw and Chrissie Mowbray authors of ‘How to Rise – A Complete Resilience Manual.’ Practicing healthcare professionals with a combined clinical experience of over 45years.

Karen graduated from Cambridge Medical School in 1999. She is a GP in South Yorkshire, a GP trainer and an appraiser. She also organises and facilitates the ongoing continuing professional development of the GPs in Doncaster.

Along with her colleague, Chrissie Mowbray, they regularly contribute to health news and education for the BBC.

They are passionate about self-mastery, believing that personal resilience is the key to overall wellbeing.

Through their experience of providing resilience training for hundreds of healthcare professionals, they know of the enormous capacity of the individual for growth. They teach an extensive range of tools and techniques to help individuals improve their resilience and cultivate wellbeing. Their ‘Resilience Toolkit’ allows delegates to stay afloat whatever the weather.


Caroline Day

Caroline Day

National Collaboration Director OneMedical Group

Caroline is an accredited ILM (Institute of Leadership and Management) Trainer facilitating courses to new and established managers across the country with a fresh, energetic and enthusiastic approach. She is an experienced Board level leader with operational and strategic experience and a passion for collaboration.

Caroline works with PCNs, providers and commissioners to deliver system level transformation and change, empowering others through coaching, training and mentoring, to achieve their full potential. Caroline’s operational management background, enables her to have a deep understanding of the requirements of providers, from their commissioners, such as NHS England and Improvement, Clinical Commissioning Groups, in addition to the regulatory requirements imposed by the CQC, NMC and GMC.

Over the past two years Caroline and her team have supported over 80 PCNs across the country, delivering workforce planning support to shape ARRS roles and the wider primary care workforce. 


Rachel Beverley-Stevenson

Rachel Beverley-Stevenson

Co-founder, Executive Chair, Property Director OneMedical Group

Rachel is the Co-Founder and Executive Chair of OneMedical Group. Rachel has a passion for NHS health and wellbeing focused out of hospital care delivery and solutions, including how the built environment can help improve individuals’ health and wellness.

Having led the growth of the Group, as CEO, from a healthcare estates specialist to a 250+ person strong organisation encompassing 5 different divisions, which reach nearly 1 million individuals, combined, across the country and share a common aim of focussing on helping individuals live their best, and healthiest, lives, she stepped into the role of Executive Chair of the Group in April 2020. This has also enabled me to focus again on the next stage of our OneMedical Property arm. OneMedical Property combine years of property design, development and healthcare service management expertise to create truly innovative patient and user centred estates solutions.


Thomas Porteus

Thomas Porteus

CEO, Iatro Partners

Tom is founder and CEO of Iatro Partners, a leading provider of software to the NHS. Over 10 million patients a month visit GP Practice website powered by Iatro’s web platform, Practice365. Tom has over 10 years’ experience in the health-tech sector, including senior roles at EMIS Group, where he led Customer Experience and Development teams.


Antoine Lever

Antoine Lever

Director, babblevoice.com

Antoine Lever is the commercial director at babble ltd, the company behind the award winning surgery specific telephone system, babblevoice. Antoine is a primary care specialist who focuses on better supporting practice staff, influencing patient outcomes and generating savings for surgeries by using modern technology, close cooperation with the NHS and integration with clinical software. 


Andy Briggs

Andy Briggs

Andy has spent 25 years as a practice manager and managing partner in a large semi-rural GP practice, during which he met the challenges of the ever-changing NHS environment within his practice and acting as an external business consultant for GP practices and associated partner organisations.  Active within practice manager groups, practice-based commissioning and CCGs, he now works independently supporting the system to meet the new challenges of extended access and Primary Care Networks.


Neha Shah

Neha Shah

Partner, Primary Care Team, Capsticks

Neha is a Partner in the Primary Care team and specialises in advising on a range of transactional and regulatory matters in the primary care sector.

Neha has extensive experience in advising GP and dental clients on a wide range of issues including advising general practice on working at scale in particular Primary Care Networks, the formation of super-partnerships and federations, advising on NHS Contracts and the NHS Pensions Scheme, advising on the sale and purchase of dental practices and the incorporation of both dental and GP practices.


Jill Coote

Jill Coote

Senior Partner, Jill Coote & Associates


Dr Rob Hendry

Dr Rob Hendry

Medical Director, Medical Protection Society

Dr Robert Hendry was born and brought up in Glasgow and studied medicine at Dundee University. After graduating in 1981 he undertook a number of hospital appointments before becoming a partner in an urban teaching practice in Dundee in 1986. He developed an interest in medical law and completed an MPhil in Law and Ethics in Medicine in 1992, followed by an MBA 2001. He is a Foundation Fellow of the Faculty of Forensic and Legal Medicine and continues to have an interest in teaching, having honorary positions at a number of universities. He joined Medical Protection Society in 2009 and became Medical Director in 2013, with responsibility for medicolegal services delivered to nearly 300,000 members worldwide.