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Also from Management in Practice:



Chair: Steve Williams, Practice Manager Lead, Practice Management Network, Council Member and Honorary Treasurer, AMSPAR

Steve Williams has worked in or with the NHS since 1984. He is a former Royal Navy Officer and a qualified accountant and manager. He is member of the Institute of Healthcare Management and AMSPAR. He is Honorary Treasurer and council member for AMSPAR and a practice manager lead for the Practice Management Network. He has worked at all levels of the NHS, has written numerous articles and regularly comments on topical issues as well as lecturing on many primary care topics.

He has acted as an expert commissioner for the long-term conditions toolkit developed in conjunction with Asthma UK, Diabetes UK and the British Heart Foundation. He has been an associate tutor for the Institute of Health Policy Studies at the University of Southampton and contributed towards the development of various modules of their postgraduate and MSc programmes. 


Chair: Tracy Dell, Practice Manager, Plane Trees Group Practice

Tracy has been employed as a Practice Manager since 2003. She has over twenty years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector.  Tracy works as an associate manager for Calderdale Clinical Commissioning Group, Pennine GP Alliance and the Local Medical Committee leading on GPFV, practice management development and the Releasing Time for Care programme. She also provides independent management consultancy services and training and has worked in Lancashire, Yorkshire, Liverpool and Glasgow supporting GP practices, CCGs, LMCs and other primary care organisations. Her main areas of interest are; collaborative working, practice management development, optimising the use of IT systems, improving efficiencies and streamlining work processes. She is a trustee for the Calderdale Carers Project and an advocate for the support and care of our military veterans. Her practice has recently achieved Armed Forces Veteran Friendly accreditation.


Chair: Liz Coulson, Practice Manager, Southowram Surgery

Liz has been employed as a Practice Manager since 2014. She has worked in the NHS since 2008 when she began work as a part time receptionist at a surgery in Halifax. She has gained valuable experience in general practice since then. Liz also works as an associate manager for Calderdale Clinical Commissioning Group  and is a keen ‘networker’.

Before joining the NHS she worked for many years at the Halifax Building Society and worked in all of the Human Resource departments.

Liz would say that her main aim at the moment is to fully engage in collaborative working with other practices in Calderdale. She enjoys project work within this working looking at streamlining processes and increasing efficiency. 

Dr Krishna Kasaraneni, GPC Executive Team, BMA

Krishna graduated from University of Leicester Medical School in 2005 and completed all his postgraduate training in Yorkshire. He currently works as a GP in Sheffield and as the Medical Director of Humberside LMCs. He has been a member of the BMA’s GPs Committee (GPC) since 2011, and has previously served as the chair of the GP trainees’ subcommittee and the education, training and workforce subcommittee before joining GPC England’s executive team in 2017. He is passionate about workforce which led him to draft the GPC’s workforce strategy. This spurred on the various national workforce initiatives, initially as part of NHS England’s 10-point plan; and the subsequent initiatives in the following years. He previously served as the Chair of the BMA’s Equality and Diversity Committee (2013-16); and during his tenure worked on raising the profile of women in medical leadership and differential attainment in progression in medicine. He was also appointed as the Ambassador for Founation for Medical Research by the BMA in 2017 to raise awareness of the importance of medical research in clinical practice and was elected to represent Yorkshire at the BMA council (2018-2022).


Dr Arfon Williams, GP, Ty Doctor

Dr Arfon Williams has been a full time GP in a rural dispensing practice in Nefyn, North Wales for the last 23 years. By necessity, he has become involved in changing service provision and innovation over the last 3 years. He was a Bevan Exemplar for the 2017-2018 cohort and his project won a RCGP Bright Ideas Awards. He has recently presented his work at the International Conference on Integrated Care in San Sebastian.  Dr Williams is actively involved in transformation of Primary Care services in North Wales.


Dr Deen Mirza, GP educationalist, self-help author and director of Better Doctor Training

Dr Deen Mirza is a sessional GP based in Croydon, South London. He has written books on efficient consulting and runs time management seminars for doctors.


Dr Gavin Jamie, GP, Whalebridge Practice

Gavin is a GP in Swindon and has run the QOF Database website for fourteen years. He has written guides to almost every aspect of QOF, most recently for Pulse Intelligence. This year he has also published a book introducing Snomed CT.


John Higgins, Researcher, Author, Coach

John has written and worked alongside the Doctorate and Masters in Organizational Change at Ashridge Business School since the late ’90s. For the last five years he has been researching with Professor Megan Reitz into the theme of ‘speaking truth to power’. They have had recent pieces published in the Harvard Business Review and the Journal of the Royal Society of Medicine. Their latest book, ‘Speak Up. Say what needs to be said and hear what needs to be heard’ has just been published by FT Publishing. John has worked extensively across the NHS and other sectors. He co-delivers a series of workshops for the NHS London Leadership Academy around the theme of speaking up and listening up as part of their work in the field of systems leadership.

Mani Dhesi, Transformation Director, SDSmyhealthcare Federation

Mani is a business change specialist with over 20 years strategic and operational experience, both in NHS national improvement bodies and provider organisations. Double Masters-level educated, he has a track record of successfully engaging the leaders of health and social care organisations to develop and advance their strategic vision for patient centred services.

In his current role, as Transformation Director, he has led the development of innovative Community services that leverage the power of technology for the benefit of the 450,000 Birmingham population covered by SDSmyhealthcare Federation.


Jean McHale, Professor of Healthcare Law, University of Birmingham

Jean McHale is Professor of Healthcare Law at the University of Birmingham. Her most recent books include Principles of Medical Law (4th ed) Oxford University Press (edited with Judy Laing) and  European Health Law: Themes and Implications (Cambridge University Press, 2015)( with Tamara Hervey).  She has been the Principal Investigator on the ESRC UK in a Changing Europe Project “Health Law Outside the EU: Immediate, Intermediate and Long-Term Impacts” 2017-19 (co-investigators Tamara Hervey and Mark Flear).

Jog Hundle, Partner, Mills and Reeve LLP

Jog heads the health and care employment team of 16 employment lawyers, having specialised in the sector for over 25 years. She advises on a wide range of primary care sector employment matters including performance and sickness management, discrimination, grievance, disciplinary and whistle blowing matters together with organisational change, TUPE, redundancy and variation of employment terms and conditions.

Daniel Kirk, Partner, Capsticks Solicitors LLP

Daniel is a partner in the Litigation team, specialising in GP disputes, real estate disputes and health and safety/regulatory investigations. He leads the firm’s Dispute Resolution offering to GPs.

Daniel has particular expertise with the firm’s healthcare, GP and care homes clients. He has extensive experience of resolving complex property related disputes, including landlord and tenant and development issues, primary care contract issues, and GP partnership disputes. He also advises on responding to enforcement action by the Care Quality Commission and the Health and Safety Executive.

Neha Shah, Legal Director, Capsticks Solicitors LLP

Neha is a Legal Director in the Commercial team and specialises in advising on a range of transactional and regulatory matters in the primary care sector.

Neha has extensive experience in advising GP and dental clients on a wide range of issues including advising general practice on working at scale, the formation of super-partnerships and federations, advising on NHS Contracts and the NHS Pensions Scheme, advising on the sale and purchase of dental practices and the incorporation of both dental and GP practices.


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management