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Birmingham Programme

Birmingham Programme – 3rd December

08.40 Registration

09.30 Chair’s opening remarks

09.40 – 10.20

Primary care networks: Exploring models of care

  • Structures and functions of PCNs.
  • Opportunities and challenges of PCNs.
  • Governance.

Dr Krishna Kasaraneni, GPC Executive Team, BMA @Dr_Kasaraneni



Chair: Steve Williams, Co-Chair, Practice Management Network, Council Member, AMSPAR and NAPC


Chair: Tracy Dell, Practice Manager, Plane Trees Group Practice


Chair: Liz Coulson, Practice Manager, Southowram Surgery

10.25 – 11.05

Partnership Deeds, Declarations of Trust and Resolving Disputes

  • Partnership Deeds – Risk of partnership at will and keeping partnership deed up to date.
  • Declarations of Trust – What are they and why are they needed?
  • Avoiding and resolving property and partnership disputes.

Daniel Kirk, Partner, Capsticks Solicitors LLP
Neha Shah, Legal Director, Capsticks Solicitors LLP

 Sponsored by 

Digital transformation in primary care

  • Improve patient safety and outcomes through immediate access to full records.
  • Free up valuable space within premises and increase capacity for primary patient care.
  • Secure collection, scanning, storage and destruction of records by the NHS for the NHS.

Vinny Butler, Service Delivery Manager, NHS Business Services Authority
Neil Hill, 
Service Delivery Manager, NHS Business Services Authority

Sponsored by 

Improving capacity and patient access in primary care

  • Improving patient access and capacity in primary care.
  • Changing the way we work to ensure a sustainable workload.
  • Increasing patient satisfaction.

Dr Arfon Williams, GP, Ty Doctor

11.05 – 11.45 Exhibition and networking

11.45 –12.25

A digitally enabled primary care – helping The Project Surgery become more accessible to their patients

  • Understand how offering more than traditional consultations has helped The Project Surgery reduce their DNAs to less than 1%.
  • See how the practice have encouraged over 70% of their patients to book their appointments online, in turn reducing calls to reception.
  • Explore the options available to help you create a digital front door into the practice.

    Dr Sarah Jarvis, GP & Clinical Director,

    Dr Farzana Hussain, GP trainer, appraiser and coach


     Sponsored by  

Collaborative working at scale

  • Maximising the impact of PCNs and Federations working together for the benefit of local services.
  • Transforming community services to drive positive change for the whole care delivery system.
  • Exploiting technology and new ways of working to deliver truly patient centered services.

Mani Dhesi, Transformation Director, SDSmyhealthcare Federation

How to decrease stress levels among GPs within a practice

  • Recognising and managing GP burnout.
  • Healthy distribution of workload and duties.
  • Managing vexatious complaints.

Dr Deen Mirza, GP educationalist, Self-Help Author and Director of Better Doctor Training

12.30 – 13.10

QoF and maximising income for practices

  • What is new this year?
  • What changes can your practice make to benefit most from these changes?

Dr Gavin Jamie, GP, Whalebridge Practice

Supported by

PCSE Performers List and Pensions

  • New Performers List service & how to access it.
  • End of year process for 2018/19.
  • What’s coming in 2020.

Jeff Cooper, Engagement Manager, Primary Care Support England
Gary Turner, Engagement Manager, Primary Care Support England

Sponsored by


Understanding and accommodating different GP personality types

  • Fast/assertive GPs versus slow/soft GPs.
  • Managing pathological doctor-patient co-dependency.
  • Dealing with the salaried/partner divide.

Dr Deen Mirza, GP educationalist, Self-Help Author and Director of Better Doctor Training

13.10 – 14.10 Lunch, exhibition and networking

14.10 – 14.50

Brexit and its impact on general practice and the NHS

Jean McHale, Professor of Healthcare Law, University of Birmingham

14.55 – 15.35

Regulation and inspection in 2019: New developments at the CQC

  • Changes to the way CQC regulate GP practices and the impact this will have.
  • Further proposed changes that are currently being piloted.
  • Work the CQC are doing to look at the impact of health and social care in a specific area.

Vicki Wells, Head of General Practice – Primary Medical Services, CQC

Hot employment topics in primary care – 2019

  • Sickness absence management.
  • Disability discrimination.
  • Employment issues relating to Primary care networks.
  • Employment changes on the horizon.

Jog Hundle, Partner, 
Mills and Reeve LLP
Rob Day, 
Principal Associate, Mills and Reeve LLP

Working together to manage workload, coordinate services and remain sustainable – Calderdale Group Practice

  • Quick wins – more than just a buying group. How we used our time effectively, shared the workload and saved money.
  • Practice managers taking the lead – our approach to standardising, streamlining and creating efficiencies in a supportive way to drive positive change.
  • Reducing the clinicans’ admin burden – setting up a correspondence management hub with NHSE General Practice Resilience Programme funding.

Tracy Dell, Practice Manager, Plane Trees Group Practice
Liz Coulson, Practice Manager, Southowram Surgery

15.40 – 16.20

Tensions during organisational change; Exploring the shift from competition to collaboration

  • How power is experienced, used and abused.
  • Working with what becomes undiscussable.
  • Sustaining enough useful transparency.

John Higgins, Author, Researcher and Coach


16.20 Close of conference

Prepared by Cogora on 09/09/2019

*Please note that the agenda is subject to change.

Accredited by AMSPAR


free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management