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Also from Management in Practice:

Birmingham Programme


Please note this is the 2018 agenda to give you a taste of what will be covered at a Management in Practice event.

This page will be updated in 2019.

08:40 – 09:20 Registration and networking
09:20 – 09:30 Welcome conference address:
 Steve Williams, Co-chair, Practice Management Network, Council Member, AMSPAR and NAPC
09:30 – 10:10

The General Practice Forward View and a vision for the future of primary care

  • The progress that has been made in many areas of the General Practice Forward View since its publication in April 2016.
  • Plans for the transformation of general practice to enable a sustainable future.
  • A vision for the future of primary care, including self-care, technology, the wider workforce and models of ‘at scale’ provision.

Dr Raj Patel, Deputy National Medical Director for Primary Care and Deputy Regional Medical Director North, NHS England @Dr_Raj_Patel


Stream 1
Chair: Steve Williams,
Co-chair, Practice Management Network, Council Member, AMSPAR and NAPC

Stream 2
Chair: Tracy Dell, 
Practice Manager
Plane Trees Group Practice

Stream 3
Sarah Longland, Business Manager, Sutton Coldfield Group Practice and Board Member, Our Health Partnership @longland_sarah


10:15 – 10:55

Key legal issues relating to GP surgery premises: Including avoiding and resolving disputes

  • ETTF and other funding opportunities.
  • New surgery developments and leases (including sale and leaseback).
  • Landlord and tenant, and other, premises disputes, including between partners.

Henry Matveieff, Partner, Capsticks LLP and Daniel Kirk, Associate, Capsticks LLP @CAPSTICKSLLP

Sponsored by:

Increasing patient engagement through digital technology

  • Explore some of the challenges and opportunities in engaging with and supporting patients through digital channels.
  • Understand how to meet the changing requirements of patients in an ‘always on’ world.
  • See how small changes to ways of working can have wide reaching benefits for practices and patients.

Irfhan Mururajani, Services Development Manager, Egton @newsfromegton and Dave Chorlton, Health Champion, Alvanley Family Practice.

Sponsored by:

Employment law masterclass

  • Understand the principles to effectively manage short and long term absence.
  • Understand the various ways to communicate and maintain performance and behavioural standards.
  • Understand the legal framework for managing unacceptable conduct and performance, up to and including dismissal.

Ali Moran, Employment Law Specialist, Avensure

Sponsored by:

10:55 – 11:30

Exhibition and networking

Free refreshments will be served in the exhibition area.

The seminar rooms will be closed during this time.

11:30 – 12:15

General practice@scale: The superpractice model

  • Attracting and retaining talent.
  • “Last man standing” solution.
  • Holy Grail of a capitated budget and practice examples of what working at scale can deliver.

Dr Peter Wilczynski, GP and Chair, Lakeside Healthcare

Digital innovation in primary care

  • How the landscape of general practice is changing through the use of technology.
  • The benefits for clinicians and patients.
  • What should you look out for, what is on the horizon.

Dr Damian Williams, Clinical Advisor, Primary Care Digital Transformation, NHS England @drdamo

Collaborating with patients and your community to improve health and well-being

  • How do-production has worked at Alvanley Family Practice.
  • Creating capacity by finding different ways to meet demand.
  • Creating resilience for your population through working with voluntary and community sector providers.

Kay Keane FRSA, Practice Business Manager, Alvanley Family Practice, Stockport CCG @KayFKeane

12:20 – 13:00

At scale in practice

  • What does “at scale” mean for your practice and you?
  • Examine how you can future proof your practice with top tips from lessons learned and recent changes in legislation and guidance.
  • Leave with practical tips, a clearer understanding of the system evolution and where your practice sits within it and what you need to be asking and expecting of others.

Christiana Demetriou, Associate, Hill Dickinson @hilldickinson

Sponsored by

Managing business risk in general practice

  • Your people are your most valuable asset and your biggest risk.
  • Planning for future change (expect the unexpected).
  • Growing the business, minimising risk and maintaining profitability.

Graham Leyfield, Business Development Manager, Wesleyan Financial Services Ltd. @Wesleyan

Sponsored by: 


Creating a sustainable and resilient primary care workforce

  • Modelling services based on clinical need rather than patient demand.
  • Delivering the employee life cycle, from induction to career progression.
  • Retaining talent – investing in your workforce.

Caroline Richardson, Learning and Development Director, OneWorkforce @one_workforce

Sponsored by

13:00 – 14:00

Lunch and exhibition
A complimentary sandwich lunch will be provided.

The seminar rooms will be closed during this time.

14:00 – 14:40

An update from the CQC: Now and what’s coming up

• Gain a better understanding of the next phase of inspections.
• Learn from the best practice examples that CQC have found in inspections so far.
• Find out more the latest and upcoming publications.

Janet Williamson, Deputy Chief Inspector, primary medical services & dental services, Care Quality Commission

14:45 – 15:25

Does social prescribing have a role to play in the future of primary care?

  • Gain an understanding of the concept of person-centred care.
  • Review of social prescribing and evidence. 
  • Gain an understanding of how this can be done in practice using case examples.

Dr Deena El-Shirbiny, GP, Nottingham CCG and Clinical Support Fellow for the person-centred care project, RCGP

Delivering extended access: How can practices work more efficiently?

Lessons learnt from three years of service delivery:

  • Effective engagement.
  • Delivery model.
  • Measuring impact.

Steven Haigh, Director of Systems and Access, Primary Care Sheffield

New roles in general practice: Understanding the possibilities of recruiting new clinical functions

  • To discuss how a successful international recruitment pilot which brought 25 GPs to Lincolnshire from across Europe.
  • How to work with clinical pharmacists, paramedics, and physiotherapists in the general practice team to complement the depleted GP workforce.

Dr Kieran Sharrock, Medical Director, Lincolnshire Local Medical Committee (LMC) @kieranlincslmc

15:25 – 15:50

Exhibition and networking

Free refreshments will be served in the exhibition area.

The seminar rooms will be closed during this time.

15:50 – 16:30

Primary care networks: Realising the potential

  • What are the different approaches practices around England are taking to networking and collaborating at scale?
  • How to keep the features of general practice which we value now, while getting the benefits of scale?
  • Where to start on the journey to achieving benefits for patients and staff?

Dr Robert Varnam, Clinical Lead, Primary Care Transformation, Sustainable Improvement TeamNHS England @robertvarnam

Produced by Cogora on 27/11/2018

Accredited by AMSPAR

*We would like to thank our exhibitors for supporting this meeting. Unless stated in your programme, they have had no input into the agenda, speaker selection or content.

**Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions.  If you allow your badge to be scanned, you agree for those companies to contact you about their products, events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor.

free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management