This site is intended for health professionals only

Birmingham Programme


08:40 – 09:20 Registration and networking
09:20 – 09:30 Chair’s opening remarks
09:30 – 10:10

General Practice Forward View: What has been achieved so far?

  • Progress in implementing the General Practice Forward View. 
  • The commonest pitfalls for practice.

Dr Robert Varnam, Head of General Practice Development, NHS England



Stream 1
Chair: Jan Harley-Doyle, Founder, LifeStyle Options®, Professional Development Specialist and Coach

Stream 2
Chair: Dr Gavin Ralston, Chair, Birmingham CrossCity CCG and GPC Negotiator

Stream 3
Chair: Steve Williams, Co-chair, Practice Management Network, Council Member, AMSPAR 

10:15 – 10:55 Practical HR, through the eyes of the practice

  • Performance management – managing the good, bad or indifferent employees and ensuring you get it right!
  • Change management – whether it’s change you choose, change due to funding cuts or surgery hours – how do you handle staff correctly?
  • Busting the HR myths – you’ve read it, you’ve heard of it… but how true is it?

Ali Moran, Employment Law Specialist


Supported by Avensure

How to get the most out of patient participation groups: More than just a box tick exercise

  • Recognising the value of an active PPG in helping to meet targets and objectives.
  • Improving bilateral communication.
  • Using PPGs to build stronger links with your community.

Karen Chouhan, Chair, Healthwatch Leicester


Key surgery premises issues and resolving common practice premises related disputes

  • ETTF and other funding opportunities.
  • New surgery developments and leases (including sale and leaseback).
  • Landlord and tenant, and other, premises disputes, including between partners.

Sam Hopkins, Partner, Capsticks Solicitors LLP

Daniel Kirk, Dispute Resolution Lawyer, Capsticks Solicitors LLP


Supported by Capsticks

10:55 – 11:30 Coffee, exhibition and networking
11:30 – 12:10

When recruitment gets tough, the tough get recruiting

  • Making your practice more attractive to trainees and recruits.
  • Upskilling and maximising contribution from current staff.
  • Creating a training culture.

Gareth Williams, Practice Manager, Park Avenue Medical Centre

Online consultations in practice

  • What we mean by ‘online consultations’.
  • Linking patients to their own NHS GP.
  • Real examples of success in practice.

Dr Murray Ellender, GP, Hurley Group, CEO, eConsult

Supported by eConsult

New Models of Care: Vision and progress 

  • Explaining the different models – federations, super partnerships, hubs and MCPs.
  • How the General Practice Forward View encourages working at scale.
  • How could this improve patient care?

Dr Pooja Arora, Portfolio GP, BMA General Practitioners Committee


12:15 – 12:55

Quality Improvement in general practice: Going beyond compliance

  • Meaning of Quality Improvement and Quality Assurance and how these can be implemented into practice.
  • Tools and techniques to improve clinical effectiveness, governance and practice performance.
  • Reducing waste and optimising patient outcomes. 

Lee Panter, Director of Business Development, Inspira Health, Managing Partner, Maassarani Group of General Practice

Supported by Blue Stream Academy


New IR35 rules:  What GP practices need to know

  • Explaining the changes to IR35 legislation
  • Criteria for assessment – self-employed or employed?
  • Implications for your practice. 

Hugo Barton, Director, HealthCare Law

Michael Morter,
 Private Client Tax Manager, Price Bailey


Creating a digital eco-system in general practice

  • The use of online and digital solutions to create new ways of working.
  • Creating patient experiences that meet the increasing expectations created in the consumer world.
  • Putting primary care at the heart of a digital economy.

Phil Brown, Operations Director, Egton


Supported by Egton

13:00 – 14:00 Lunch and exhibition
14:00 – 14:40

KEYNOTE ADDRESS: Experience from the front line

Join us for a keynote seminar which will look at how to motivate teams, tips for effective leadership and performance coaching.

“Brilliant! What a surprise to have someone like Mandy at the event. Some key leadership messages in there – delivered in a different way” –  Delegate, Management in Practice Newcastle 2017

Mandy Hickson, Motivational speaker and former Royal Air Force fast jet pilot


14:45 – 15:25

NHS pensions changes workshop: Are you sleepwalking into oblivion?

  • NHS pension changes.
  • Tax demands.
  • NHS pension scheme – is it worth it?

Kevin Walker, Independent Financial Adviser (NHS Pension Expert) and Director, BW Medical Accountants

Supported by BW Medical Accountants

What can primary care learn from other industries

  • Leadership for a consumer-focused culture.
  • Visual process and data analysis.
  • Continually improve and innovate.

Alan Clark, Leadership, Management and Quality Coach, Key Business Improvement


Are you prepared for the incoming EU General Data Protection Regulation?

  • What does this mean for you, and what about Brexit?
  • Who and what the GDPR applies to.
  • Demonstrating good data protection.

Paul Couldrey, Lead Consultant, PCIG Consultancy


15:25 – 15:50

Coffee, exhibition and networking

15:50 – 16:30

When time management isn’t enough: Using mindfulness as a tool to manage stress

  • Effects of prolonged exposure to stress and benefits of mindfulness.
  • Coping techniques.
  • Incorporating mindfulness into your day-to-day role.

Sally Cherry, Mindfulness Teacher, Breathworks

To receive more information by email, please send us your details to

free event for all Practice Managers, GPs, administrative staff, commissioners and all others involved in primary care business management